Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.
This position is remote - The ideal candidate resides in any state on the West Coast*
POSITION SUMMARY:
Reporting to the Care Services Director or Care Services Manager, the Care Services Coordinator will provide comprehensive and professional services, community resources, education, and advocacy to people with ALS, their families, and caregivers within their assigned area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to persons living with ALS, their families, and caregivers’ inquiries for information on ALS and/or community resources
Assist persons living with ALS to register with The ALS Association as well as the ALS National Registry
Receive referrals and obtain all necessary patient intake information including their medical and demographic information, and documentations from referral sources via various communication methods to establish and coordinate a plan of care
Assess both physical and psychosocial needs of those living with ALS and families, based on knowledge of ALS, the disease, and its ramifications
Conduct specialized care consultations and needs assessment for people living with ALS, their families, and caregivers in a variety of settings including office visits, phone/email, in clinic, at support groups, virtual home visits, or in person home visits, as appropriate
Advocate and assist people living with ALS obtain equipment, services, and care to improve quality of life
Maintain regular quarterly contact/engagement with those living with ALS and/or their caregivers based on assigned area within the territory
Connect people living with ALS, caregivers, and families to programs and services provided by The ALS Association
Document all pertinent engagements with persons living with ALS, families, caregivers, or other healthcare professionals involved with the delivery of care and support in Salesforce
Educate and inform the general public and professionals about the nature of ALS, its management, related research, and the existence of services of The ALS Association
Update supervisors with respect to local community resources and educate those served regarding available resources
Facilitate support groups, engage participants, and schedule speakers as appropriate to meet the needs of the group
Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association
Partner with supervisor(s) in participating in Care Services program measurement and evaluation
Cultivate relationships with allied health professionals and community social and healthcare organizations
Provide professional in-service educational programs to healthcare professionals, such as, home health and hospice agencies, Durable Medical Equipment (DME) providers, and skilled Nursing Facilities
Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics
Performs other related duties as assigned by management in support of the Association’s goals and mission
QUALIFICATIONS:
Bachelor’s degree in social work, nursing, public health, or related area preferred. Occupational therapist, physical therapist, speech therapist or direct experience working with the ALS population may be considered
Associate’s degree may be considered, if combined with three or more years of experience in a similar role
Ability to work independently with little supervision; must be a self-starter
Knowledge of ALS preferred, but not required
Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred
Commitment to organization and highly efficient and conscientious about thorough follow-up
Skilled communicator, with superior interpersonal, verbal, and written skills
Ability to handle confidential information and maintain high confidentiality
Excellent organizational and writing skills as well as diligent attention to detail
Employee must be able to lift or move 10 pounds, infrequently lift and/or move up to 25 pounds
Proficient computer skills, especially with Microsoft Office and other databases. Experience with Salesforce is a plus
Ability to drive locally and travel nationally on Association business is required or requested
Ability to work occasional evenings and/or weekends for Association business and events
Pay Transparency:
The ALS Association’s pay range for this positionis $22.51 - $27.99 per hour.
The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.
The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.
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