Convention Services Manager

The Conference Services Manager is an integral part of our sales team, responsible for planning and communicating all aspects of booked group banquet and catering events and goals. S/he is responsible for achieving Sales Department revenue goals for catering and banquets. The Conference Service Manager administers details for groups that have Forty-one (41) rooms or more per night, including food and beverage, transportation, area tours and outdoor activities.

Essential Duties And Responsibilities

Include the following and other duties may be assigned.

• Communicate in a timely manner with customers, both internal and external.
• Maintain menu pricing and cost.
• Meet with Banquet Manager, Food & Beverage Director to discuss menus, planning of new events, brainstorm new ideas to generate revenue for the Hotel.
• Maintain 24-Hour Response Guarantee and Daily Meeting Debrief set by Crowne Plaza.
• Be familiar with all pertinent documents and able to explain elements contained within the sales agreement as requested by the customer.
• Prepare pertinent documents for each booking including and not limited to: banquet event orders, group resume/profile and various service orders and forms.
• Work closely with all departments across the hotel to ensure smooth execution of all events.
• Attend group resume, banquet event order and sales meetings. Prepare and/or approve daily and final billing for each group during and after their stay. Post charges, payments and deposits for groups as needed.
• Ensure all event details are documented by a signed BEO and all changes are shared and communicated with staff as needed. Communicate all important details, changes, and guarantees for each event to all affected departments.
• Ensure that client has met the contacted F&B minimum.
• Responsible for maintaining daily change logs.
• Assist co-workers in assisting with their clients when no other Conference Service Managers are available.
• Maintain a current knowledge of industry trends, market conditions and product offerings.
• Effectively explain the features, benefits, capabilities, and limitations of the Hotel’s food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries.
• Participate in the Sales Manager on Duty Saturday rotation
• Other tasks as needed by the GM or DOS.
  
  

Education, Credentials, Certification, And/or Experience

• At least 2 years of hospitality experience, or 2 years convention services experience
• 4-year College degree preferred
  
  

Knowledge, Skills, And Abilities

• Ability to understand and interpret financial data.
• Strong verbal and written communication skills, including public speaking experience.
• Excellent time management, organizational and planning skills
• Strong interpersonal /customer service skills
• Strong computer skills in MS applications (Excel and Word)
• Ability to work independently with minimal supervision.
• Ability to work with a team and analyze effective workflow and process.
• Competence in Delphi and Opera preferred.
  
  

Working Environment

• The majority of time is spent in a typical office environment.
• Depending on business demands this individual may be required to work overtime and/ or some weekend/ evening hours.
• A professional appearance suitable for sales meetings with group representatives is required.
• Must have a valid driver’s license.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to focus, see, talk and hear clearly to communicate with guests.
• Frequently required to sit, stand, and walk.
• Occasionally required to bend, stoop, and lift up to 25 lbs.
• Able to climb two flights of stairs.
• Capable of driving an automobile for sales calls.
• Must be able to work under variable noise levels in an open office setting.