The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room and meeting space, revenues and profits while ensuring a quality product.
Key Duties & Responsibilities
Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
Upgrade and upsell menus to achieve highest possible profit
Provide Weekly Projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
Be familiar with department’s Standard Operating Procedures and adhere to these guidelines
Establish and maintain customer contact at all functions
Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
Be prompt and accurate in completion of assigned projects
Finalize BEOs by meeting with and telephoning customers.
Once Business Is Booked
Work closely with sales manager to manage the room block and meeting space.
Assist in arranging any off premise/outside activities for the client.
Make transportation arrangements for group as necessary or requested.
Complete coversheets to inform entire Hotel on upcoming groups
Call contact after each function to ensure satisfaction. Make appropriate notations in file.
Follow-up on any comments requiring explanation or adjustments
Education And Experience
High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
A bachelor’s degree is preferred.
Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system.
Knowledge of Delphi is preferred, but not required.
Benefits
Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Compensation: Based on Experience
Travel Discounts
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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