Convention Service Manager
Convention Service Manager
Grandover Resort & Spa, a Wyndham Grand Hotel
Greensboro, NC
See who Grandover Resort & Spa, a Wyndham Grand Hotel has hired for this role
Position Overview:
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the meeting and/or event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Essential Functions:
- Displays management skills in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Manages the planning, execution, and supervision of conventions, meetings and related events to include sales negotiations and conflict resolution.
- Communicates group specifications and history to the appropriate department.
- Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention and meeting related group functions.
- Oversees contracted group room blocks to include cutoff, attrition, and special requests per the group signed contract.
- Plans and develops convention and meeting group program logistics, resumes, agendas, Banquet Event Orders and services according to the client requirements and established guidelines.
- Manages group room blocks and meeting space for assigned groups.
- Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
- Confirms that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
Requirements:
- Organizational Skills
- Problem Solving Skills
- Written and Verbal Communication Skills
- Customer Relationship Management Skills
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management -
Industries
Real Estate
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