Contracts Administrator

Job Description

Duties

• Respond immediately to users requesting assistance by telephone or email, and record and validate customer's contact information.
• Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem.
• Provide password resets.
• Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.
• Track Salesforce tickets to resolution and notifying user when resolved.
• Record problem resolution and receive confirmation from customer of resolution.
• Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.
• Provide continuous improvement and enhancements to the customer’s technical support process.
• Employees will be responsible to create a suitable work environment in their home or other secure area for work purposes.
  
  

Qualifications

• 7+ years of work experience in the administration of USG and non-USG contracts working with the FAR/DFAR, CFRs and relevant OMB Circulars, and other regulations.
• Bachelor’s degree in a related business field or at least 10 years of related work experience in government contracts.
• Experience with Time & Materials, Firm Fixed Price, and Cost-Plus type of Government Contracts including Delivery based, Milestone based, and recurring services FFP contracts.
• Demonstrated experience with DBA and SCA compliance and reporting requirements is helpful.
• Strong analytical, organizational, and problem-solving skills.
• Experience using Deltek/CostPoint for record keeping and reporting.
• New Customer set-up
• Project Code setup (POP, Funding, including modifications)
• Project Labor Code assignment/setup
• Project Labor Code to Projects setup
• Project Labor Category Rates to Projects
• Manage Employee Workforce
• A team player and ability to work independently.
• Fluency in English language and exceptional verbal communication and writing skills are required.
• High level of proficiency in Microsoft Office programs is required.
• Must possess a valid driver’s license.
• Ability to travel as required and up to 25%.
• Federal Contracting certifications a plus.
• May be required to undergo a standard background along with verification of education requirements.
  
  

The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in an office environment. Employees must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer.

To visit other company sites, employees must be able to operate a motor vehicle and fly in an aircraft, both of which may require sitting for prolonged periods of time. Employees must possess vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Standing in work areas and walking between work areas will be required. This position requires an employee to occasionally bend, stoop, kneel, crouch, crawl, climb or balance; reach, push, and pull drawers and doors open and closed. The employee must occasionally lift and/or move up to 20 pounds.

It is the policy of PCI Federal Services LLC that all candidates offered a position will be required to successfully complete a criminal background check and drug screening.

PCI Federal Services (PCIFS) and it's subsidiaries is an equal-opportunity employer. PCIFS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates

in accordance with applicable federal law.

Company Description

PCI Government Services (PCI-GS) is a wholly-owned subsidiary of the Poarch Creek Band of Indians (PCBI).

PCI-GS is a SBA 8(a) certified Small Disadvantaged Business providing Federal Government agencies and the Department of Defense (DoD) customers with superior technical and professional services. We bring over 30 years of Federal and DoD services experience across multiple business support areas to include administrative support, program/project management, acquisition/contract management, financial and budget support, data analytics and more.

PCI Government Services (PCI-GS) is a wholly-owned subsidiary of the Poarch Creek Band of Indians (PCBI). PCI-GS is a SBA 8(a) certified Small Disadvantaged Business providing Federal Government agencies and the Department of Defense (DoD) customers with superior technical and professional services. We bring over 30 years of Federal and DoD services experience across multiple business support areas to include administrative support, program/project management, acquisition/contract management, financial and budget support, data analytics and more.