Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description
This position will research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing in an efficient and accurate manner for all US business segments.
This position is accountable to analyse reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams.
Responsibilities include coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams.
This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing of end customer cross reference updates to optimize US Region results and overall financial risk.
Responsibilities
Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
Complete audit and cleansing of PCR files for client top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
Identify data and process improvements related to corrections processed for the PCR
Partner with customer data management, contracting, membership, and other client teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of non-Transactional accounts
Consistently practice policies, procedures, and processes to harmonize all aspects of matching distributor end customers to client customer master accounts
Provide regular status and issue reporting for all PCR assignments to keep leaders informed
Qualifications
Ability to analyse, interpret and combining the data result sets across multiple sources to understand, organize, and deliver on critical business requirements to drive solutions
BA/BS required
2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
Strong technical skills in MS Access and / or QlikView for comparison, matching, and analysis of customer data
Preferred Not Required Experience in ERP (SAP / Vistex)
Analytical problem solver with business acumen and understanding of customer data
Demonstrated experience in handling large data sets and relational databases.
Strong communication and customer centric skills to adapt to customer needs while maintaining client values
Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action-oriented reporting
Analytical problem solver with business acumen and understanding of customer data
Able to evaluate key business drivers and develop clear solution recommendations
Ability to plan, organize, and manage workload and meet schedules with accurate results
Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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