Content Manager
Content Manager V
Overview:
- Produce compelling content to support customer marketing and solutions across multiple content formats that highlights how we help businesses transform.
- Maintain an editorial calendar and manage customer interview pipeline.
- Develop existing production processes and tracking systems to create a more transparent workflow.
- Manage the approval process with customers and internal stakeholders for Customer Marketing content
- Partner with cross-functional teams (Product Marketing, Campaigns, Partner Marketing, Competitive Intelligence) to support our key messages with customer evidence.
- Partner with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency
- Work with customer marketing team to produce our content—compose briefs, review work from partners, and publish assets on the website and internal systems, supporting their work with your own high-impact copywriting.
Skills:
- Story Nominations
- Account outreach
- Customer Outreach
- Interview Scheduling
- Content Production: Collaborating on drafting briefs
- Drafting stories
- Editing stories from other writers
- Creating web page copy for stories
- Content Publication:
- Asset collection from the customer
- Customer Approval
- WordPress Production
- Internal Database input
- Slack/Internal promotion
Education:
Undergraduate degree in Journalism, Marketing, Business or other related field.
Compensation:
$94.48/hr W2/Non Exempt
#33406282
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Public Relations, Writing/Editing, and Marketing -
Industries
Software Development
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