Contact Center Agent - Full Time

As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data. Contact Center Agent Job Responsibilities: Handles a high volume of inbound and outbound calls Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations Maintains awareness of calls waiting Exercise some independent judgment Contact Center Agent Experience: Six months to two years of similar or related experience in customer service, including time spent in preparatory positions Call center experience preferred Customer service experience preferred Bilingual preferred(English/Spanish) Contact Center Agent Education: High School education or GED required Some college preferred Great Benefits Package PI8b2fd264cb4b-31181-28202518