Consultant Success Manager

Location: Remote in ET or CT US time zones only – some travel will be required periodically to client sites

Job Summary: Embark on an exciting career journey with Bayforce! We are seeking an experienced Consultant Success Manager to join our rapidly growing team. Enjoy the flexibility of remote work while staying connected with our team through regular company events. Will also travel periodically to client locations.

The ideal candidate will be responsible for supporting the seamless execution of IT projects, ensuring timely communication and coordination between consultants, managers, and clients. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Let’s take your career to the next level. Join Bayforce and be part of an energetic team that values your contributions. At Bayforce, we invest in our people to build your skills to learn the IT consulting and staffing business and desired cloud-based business apps. Our culture looks for self-motivated, goal-oriented individuals looking to contribute towards the success of our Clients’ and Consultants ‘goals. With over 27 years of experience, Bayforce is a boutique firm with resources to support you but you’ll never feel like a number.

Responsibilities:

• Coordinate with consultants at various stages of their assignment, including initial onboarding, weekly check-ins, and monthly reviews. Manage logistics such as pay rates, overtime, vacations, travel, and resolve any issues that may arise.
• Build high quality relationships with consultants, clients, users, company leaders and external partners.
• Conduct initial screenings of consultant submittals to ensure alignment with client requirements, verify references, and manage client interactions.
• Prepare consultants for video interviews, ensuring they are well-prepared and briefed on client expectations.
• Review and analyze status reports from consultants, identify key project insights, and assist in maintaining project timelines and providing project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Track and monitor key project milestones to ensure timely delivery and escalate issues as necessary.
• Attend bi-weekly meetings with managers, take detailed notes, and follow up on action items such as status updates, role transitions, and overtime approvals.
• Collaborate with managers to forecast additional resource needs based on project demands and timelines.
• Facilitate the end-of-assignment process, including consultant redeployment or transition planning.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 2-6 years proven experience as a Project Coordinator or similar role in the IT sector.
• Experience with assisting and coordinating IT projects through the full life cycle.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to interact confidently with consultants, managers, and clients.
• Must be flexible with the ability to adapt quickly to changing priorities and maintain a high level of accuracy under tight deadlines.
• Exhibits strong presentation and critical thinking skills.
• Proficiency in project management software and MS Office Suite (Word, Excel, PowerPoint, Teams).

Preferred Qualifications:

• Project Management Professional (PMP) certification.
• Experience in the staffing or consulting industry.

Learn our business and there is no limit to the potential opportunities!

Our ideal candidate has a strong desire to outperform, achieve, and learn new technologies and concepts and is passionate, career oriented, smart, analytics driven, and able to collaborate with the team including our clients and consulting teams. Must have the ability to take initiative, be a self-starter and perform with minimal guidance.

Why join Bayforce?

Combined with extensive training of our systems and processes, you will have the opportunity to work with our experienced leadership team to deliver the IT Staffing services for our clients nationwide. You will facilitate and coordinate various aspects of consultant services with our consulting team. This is a fast paced and problem solving role that challenges and rewards you.

With a strong culture that values team, collaboration, and problem solving, you will be surrounded by people rooting for your success and value what you do. You will get hands on training for this position as well as be offered future positions to grow as well.

Who Are We?

Based in Tampa, we have Clients all across the country. We are a full-service IT consulting and staffing firm focused on delivering both contract services and direct hire services to name a few. We have been dedicated to ensuring our clients’ projects are delivered on-time and on-budget, helping them find the best talent, and maximize their enterprise technology investments. To be successful, we look for self-motivated, proactive professionals that are able to meet unexpected challenges, change when needed, and work independently as well as part of a team.

What is our Culture?

Bayforce is a big supportive family whose values are the foundation of a world-class organization built over the last 27 years. We support a nurturing and productive environment where we work, grow and succeed by continuously collaborating and learning together. Bayforce’s values encourage us to transform problems into solutions, respect each other’s voices and celebrate our victories. Our passion to delight our customers makes us true partners devoted to their success. Our culture of innovation and continuous improvement drives us to solve today’s challenges while constantly asking ‘what’s next?’

We live by the following Bayforce Values:

Be Thirsty for Change

Think Outside the Box

Speak up so We Can Hear You

Join the Bayforce Club – when one of us wins, Bayforce wins – CELEBRATE!

Delight the Customer

Celebrate, Laugh and Have Fun

What Do We Offer?

• Generous compensation plans supporting the growing IT and SAP services marketplace including a competitive base salary, excellent commission structure. Earning potential is unlimited!
• Full benefits including medical & dental insurance, 401K plan (with 100% match and immediate vesting), disability and life insurance, paid holidays and vacations, as well as other incentives.
• Expert level training in the facets of our industry and business, which includes sales data research, sourcing, and recruiting.
• Growth is important, we strive to promote from within
• Fun perks – happy hours, group outings, performance-based summer hours, contests and competitions, rewards for performance, companywide annual meetings in a fun location.

Are You Ready?

In order to succeed, you need to be someone that has a strong desire to outperform, achieve, and learn new technologies and concepts and is passionate, career oriented, driven, creative and able to collaborate with the team.