Accela is seeking a Consultant to join the Accela Managed Application Services (MAS) team. Primary responsibilities include providing Accela System Administration and System Enhancements for Accela SaaS Clients and supporting all aspects of Accela Land Management or Business Licensing for large, complex government entities. Experience maintaining existing Accela Civic Platform and enterprise applications is preferred.
Specific Responsibilities
System Administration Activities:
Ticket intake/entry from named Customer Contacts
MAS Ticket monitoring and oversight
Accela Support team ticket routing and oversight for required support items
Creation of Accela platform user accounts
Disabling/deleting Accela platform user accounts
Password changes for Accela platform user accounts
Adding/modifying Accela platform user permissions and groups (limited to 2 per month)
Service pack testing support
Escalation for advanced troubleshooting needs of in-scope items
Proactive guidance on agency-led testing for major releases
System Enhancement Development Activities
Adding new workflows
Modifying existing workflows
Developing and modifying business rule automation
Developing and modifying fee calculations
Resolving urgent configuration issues
Developing and modifying reports
Advanced scripting and automation of existing configurations
Required Qualifications
Excellent communication skills: ability to effectively present to target audiences
High aptitude for complex problem analysis and resolution
Detail-oriented; uses sound judgment; self-motivated with the ability to handle multiple tasks
Very good organization and time management skills
Experience implementing and supporting the Accela Civic Platform
Experience in the IT industry with business analysis, design, development, and testing
Experience in the IT industry with documentation and administration
Experience in the IT industry with implementation and support of highly technical and complex information system
Desired Qualifications
Bachelor’s Degree in Computer Science
Accela Bronze Certified Implementation professional
Certified Scrum Developer
Certified JavaScript Developer
Experience with reporting (SSRS and Crystal Reports)
Experience with the following tools: Accela Citizen Access, Accela IVR, Accela GIS
Experience with the following languages: T-SQL, PL/SQL
Experience with Accela data migration using the Accela Data Migration tool
About Accela
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting, Software Development, and Technology, Information and Internet
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