Agility Partners is seeking qualified applicants to fill an open Configuration Management Lead position with one of our Banking clients. In this dynamic role you will serve on the Enterprise Configuration Management team, who is responsible for the centralized process governance and ownership of the org’s Configuration Management program. The Configuration Management program is responsible for ensuring the creation of, adherence to, and reporting of deviations from configuration baselines for all of IT owned assets.
Develop, implement, and mature configuration management practices, solutions, and controls to support the Configuration Management roadmap
As a stakeholder in the Configuration Management 2.0 Program, provide technical subject matter expertise to the Program Manager and in-scope platform resources to ensure the goals of the program are delivered on-time
Evaluate/onboard additional platforms to increase coverage in the enterprise and build a roadmap for 2024 and beyond
Improve and maintain baseline approval processes in partnership with InfoSec architects and risk partners
Provide guidance to IT Asset owners on drift reporting and mitigation processes
Mature ServiceNow workflows, data structures, and overall data availability
Mature and optimize governed processes with emphasis on automation
Mature reporting including depth of data as well as breadth of the process footprint to drive governance, risk metrics, security analysis, process efficiency, modeling, and controls
Mature key performance indicators (KPI), and critical success factors (CSF) in alignment with the business needs and leadership vision
Increase governed process visibility through dashboards and other presentations of metrics (including KPIs and CSFs) for measuring compliance with controls and standards
Directs, prioritizes, and schedules audits of the process; ensures that any corrective actions identified are carried out
Ensures that relevant CI data in CMDB is maintained by following approved Configuration Management processes, procedures, and control compliance, highlighting anomalies and errors and takes appropriate action
Perks and Benefits
This is a great opportunity to work for a mid-sized financial institution that is striving to be the bank of choice; one that focuses on its customers, not its competition. An organization that provides a dynamic, fulfilling work environment that is productive, collaborative and innovative.
Highly visible team with a regional financial services company where your work matters and your accomplishments are recognized!
Amazing opportunity for growth, healthy work/life balance and a community focused environment
Working for an organization that focuses on company culture, inclusion and diversity
On a team whose Core values that include: Can-Do Attitude, Service at Heart and Forward Thinking
50% medical coverage for you and your entire family, short/long term disability and life insurance options
401(k)
The Ideal Candidate
The ideal candidate would bring the following:
Excellent interpersonal and communication skills; ability to form strong relationships
Experience of IT service management principles including management of configuration items (CIs)
Good understanding of CIS Benchmarks and how they relate to security configurations/baselines
Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis
Experience of cloud technologies, in particular AWS
Bachelor's degree in an IT field of study
ITIL certified
8+ years of experience in IT with infrastructure background
5+ years of experience in Configuration Management
5+ years of experience in ITIL process
3+ years of ServiceNow experience
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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