Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.
Join a diverse and talented team in Boston
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
The Role
Conference Services Managers at the Four Seasons Hotel Boston are responsible for selling the hotel and providing information to prospective guests. They coordinate all requirements for various conference groups booked by the Sales Department. They are responsible for enforcing the terms of the sales letter of agreement and guiding meeting planners through the planning process. CSM communicates the needs are expectations of the client with all departments in the hotel, and ensures successful execution of group and client satisfaction.
Job Duties Include But Are Not Limited To
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue and profit potential and fulfillment of contractual responsibilities while satisfying client needs.
Coordinate with the Sales Department and Catering team to insure proper utilization of function space to yield maximum revenues.
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication, both written (Resumes, BEO, Daily Reports) and personal contact with all departments. Maintain an active trace/follow-up system. Ensure accuracy with Banquet Checks and provide bill review on completion of program or event.
Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.
Ideal candidate will have previous Banquets or Catering experience; hotel and resort experience is a plus. Candidate must have great customer service skills as well as phone and computer knowledge. Excellent English communication skills are required; other language skills are a plus. Basic knowledge of audio-visual equipment and Internet technology.
What To Expect From Your Work Experience
Top of market pay.
FREE Medical and Dental insurance for you and your eligible dependents.
Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
Complimentary meals at our employee cafeteria.
401k participation with company matching program.
Complimentary Life insurance.
Vacation & Paid Sick Time Off.
And much more!
Learn more about our property and what it is like to work at Four Seasons by visiting:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Travel Arrangements and Hospitality
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