Paid time off to volunteer in your community for the causes you care about
Strong sense of belonging through Opportunity, Equity, and Inclusion
Free shift-meal prepared by our in-house culinary experts
Up to 50% Food and Beverage Discounts
Greatly discounted room rates for Aparium properties for you and your out-of-town guests
Discounted pet insurance available through ASPCA to care for your best friend
401k participation available for full-time associates to grow your nest egg
All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurance
Who We Are
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Clayton believes the more interested you are, the more interesting you are!
Clayton Hotel & Members Club is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and Michael Kitchen. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels. At Clayton, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create.
THE ROLE
The Conference Services Manager (CSM) reports to the Director of Sales. This role requires the tenacity to create memorable experiences and unique events within our event spaces. If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. This position will oversee all aspects of the details surrounding any group and/or events taking place in the hotel. An organized, detailed, and structured approach is required as you work alongside our operations team to flawlessly set up an event to provide the best-in-class experience for our clients and planners.
The CSM will prepare and execute banquet event orders and resumes to always ensure quality product delivery and customer satisfaction. The CSM will serve and assist in coordinating all function details with clients and meeting planners to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
You will quickly develop trusting relationships with clients, vendors, planners, and employees of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
Who You Are
Your experiences have led you to understand that there is an art + science to the how and what a sales team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. You are an energetic, motivated self-starter with strong communication skills. You love problem solving and partnering with team members on how to fix the root causes of issues. You continually find ways to partner with your peers to identify how to improve the Sales team you are in.
What You Will Do
Uphold and role model the company’s principles of People, Place and Character; and ensure direct reports are also modeling the way of our values that drive collaboration, intuition and translocal hospitality
You are the key Liaison between the hotel and client / planner. You will review and detail all the client’s needs to ensure the successful execution and flow of contracted programs including but not limited to banquet event orders, all food and beverage, and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
You will lead Resume & BEO meeting to effectively coordinate with various departments and make updates to resumes for internal teams
Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
Communicate with team and inspect that all details are correct and represent clients’ expectation to the hotel
Close out file by checking billing vs. menus and contract terms. You will work with accounting on any adjustments post-meeting and ensuring the billing is correct and aligned in the Delphi system.
Problem solves with other departments as needed to service the business at the hotel, e.g., groups that have outgrown confirmed space by identifying other options the hotel has to offer.
Build and maintain a trusting and transparent relationship with your clients and planners to create memorable experiences that meet and exceed their stated or unstated needs, know any request is never too small or too big of a request.
On an ongoing basis, review function space blocking to maximize client flow and revenue optimization
Work to upsell events to achieve higher B & C revenues, AV, and additional needs for client
Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums, and meeting rental costs
Conduct client site inspections post-contract phase, coordinate tastings for events
Be aware of the overall set up and implementation of events and meetings
Proactively communicate with relevant departments to ensure proper servicing of accounts
Empower employees to intuitively serve each guest, employee, visitor, or client
Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
Provide undivided attention to each guest
Demonstrate a high degree of drive and determination
Work cooperatively with other people to achieve a common goal in the best interest of the hotel
Curate and detail all on-property hotel events.
Meet tight deadlines while working in a very fast-paced environment and under considerable stress.
Perform other services and duties as requested by the Director of Sale and/or hotel General Manager in support of a successful operation
Position Requirements
Minimum of two (2) years of hospitality in either Catering, Convention or event servicing experience within a boutique or luxury hotel
Delphi FDC system knowledge, preferred but not required
Flexible in being present during events that occur in the evening or during weekends
Bachelor’s degree in related field of Hospitality Management or equivalent work experience
Adaptable interpersonal skills to communication and address all employee levels of the hotel
Professional proficiency of the English language in reading, writing and verbal communication
Demonstrated experience in forming local connections, developing business and achieving sales targets.
Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc.
How You Lead
Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and clients
Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of Sales goals and budgets
Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
Salary $50,000 - $60,000
Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.
Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Aparium Hotel Group by 2x