The Concierge performs a full spectrum of duties designed to provide milk + honeys guests with a high-quality experience by
ensuring exceptional customer service and supporting our fellow Partisans.
Essential Duties And Responsibilities
Duties include but are not limited to the following:
Provide superior customer service while encompassing milk + honey brand standards
Greet clients with a warm welcome as soon as they walk through the door, offer a beverage, and personally walk them through the spa + salon for their reservation.
Contribute to established customer satisfaction score by providing superior and authentic customer service
Educate clients on retail items, achieve and maintain a retail to service sales ratio that is appropriate for growth within your location
Elevate the client experience by offering enhancements and additional services
Complete side work and daily tasks as directed by co-workers or managers
Have the desire and ability to exemplify milk + honeys 4 Principles in every interaction with clients and coworkers
Answer multi-line phone system and respond to client emails in a timely manner
Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
Be available to work nights, weekends and some holidays
Schedule clients following strict milk + honey protocol, to maximize efficient use of time
Have each client fill out and sign an intake or addendum for each service
Use our operating system effectively to make all aspects of the spa/salon run efficiently
Communicate with all co-workers and clients in a friendly, professional manner
Help maintain the retail area, communicate with management about product feedback, stock levels, etc.
Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
Be positive, outgoing and energetic
Attend all meetings and trainings required of your department or the company in general
Check email regularly, participate in discussions, and help find solutions
Qualifications And Experience
High school diploma or GED
Special Considerations
Must adhere to all policies and procedures expected of milk + honey Partisans
Must adhere to any and all protocol changes issued by management
Ability to sustain reasonable physical activity for the duration of a scheduled shift
Ability to hear so as to effectively understand customers needs
Ability to lift up to 25lbs
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wellness and Fitness Services
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