Support and assist the U.S., Canadian, and South American network with client orders, concerns, and inquiries. The ideal candidate will fully embrace Goyard’s values of heritage, family and excellence in all aspects of their work.
Role and Responsibilities:
Sales
Fluency in Product knowledge, workflows, and brand values
Accurate execution in order creation, payment collection, and order completion
Responsible for all product and order related inquiries
Proper transfer of VIC or limited-edition order requests to the proper boutiques
Customer Service
Responsible for resolving all US retail client related issues in an efficient and professional manner via phone or email
Handle all clients’ phone or email inquiries. Provide them with the necessary information.
Understand and follow Goyard retail policy and procedures
Partner with boutiques and/or third-party vendors on finding the best solution to client’s requests and/or issues
Work closely with after sales service department on pricing and status of client repairs
Liaison for all boutiques between clients and repair and marquage workshops
Lead ongoing proactive communication with internal and external business partners to prevent and/or solve issues
Team up with retail management and corporate departments to ensure an amazing client experience
Build strong relationship with internal and external business partners
Provide timely and accurate reports to management
Maintain clear and up to date documents for reference
Any other duties and special projects as assigned
CRM
Execute CRM strategies in partnership with global headquarters and US retail team
Collaborate with boutiques on clientele (customized client lists)
Position Requirements:
Flexibility in commute (within New York City)
Must have schedule availability Monday through Saturday from 8am – 9pm
Strong communication skills
Articulate and professional writer
Minimum 2 years experience in a similar position in luxury retail industry
Proficient with POS reporting systems, Microsoft Word, and Salesforce (a plus)
Ability to develop effective partnerships within the team and organization
Excellent organizational and problem-solving skills
Ability to remain level-headed and calm under pressure
Able to multitask and operate in a fast-paced environment
Must be a team player
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Retail Luxury Goods and Jewelry
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