Complaint Investigation Associate

Role: Quality Engineer (Complaints Investigation)

Location: Alpharetta, GA

Duration: Long Term

Responsibilities

This consultant will come from a Medical Device background and will be responsible for remediating existing complaints. This role is focused heavily on root cause analysis, risk management, data analysis, analysing reports of defects, and processing issues to determine trends. This person will need to have supported a complaint process from beginning to end, and be able to determine the root causes of the complaint. They will also need to have an understanding of FMEAs and how complaints tie into FMEAs. Strong cross functional skills and communication are a must.

Required

• Market Surveillance
• Complaints Handling
• Complaints Remediation
• Medical Device
• Complaint Reportability
• Risk Management
• Root Cause
• Trending
• Data Analysis