Community Manager, Minnect

Passion meets purpose. Drive innovation in a collaborative environment. Let your enthusiasm ignite breakthroughs. Hello Community Manager! Start here.

The Community Manager acts as the liaison between Minnect and our audience. Part of the Patrick Bet-David family of companies, Minnect enables users to get expert advice instantly. The Community Manager acts as the voice, tone, and moderator of our brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and in-person.

Job Responsibilities

• Own customer support on all channels (e.g., email, SMS, social media DMs)
• Respond to comments and customer queries in a timely manner
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
• Monitor and report on feedback and online reviews
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Organize and participate in events to build community and boost brand awareness
• Build relationships with Minnect users and experts
• Help experts launch their Minnect by providing white glove service
  
  

Job Qualifications

• Proven work experience as a community manager, customer support specialist, or similar role
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
  
  

Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.