oto is a freelance workflow automation platform, offering an all-in-one solution for freelancers to manage and run their businesses efficiently. Our platform simplifies invoicing, time tracking, contracts, proposals, and payments, allowing freelancers to focus on what they do best. Join us in our mission to empower freelancers and transform the future of work.
Role
This is a full-time remote role for a Community Manager. As a Community Manager at oto, you will be responsible for building and nurturing a vibrant and engaged community of freelancers. Your day-to-day tasks will include moderating online forums and social media groups, organizing virtual events and webinars, and facilitating discussions and knowledge sharing among freelancers. You will also be responsible for creating and curating valuable content for the community, such as blog posts, newsletters, and educational resources.
Responsibilities:
Community Engagement: Develop and implement community engagement strategies to foster a sense of belonging and loyalty among oto users.
Content Creation: Create and curate engaging content for social media, forums, newsletters, and other platforms to keep the community informed and entertained.
Social Media Management: Manage oto’s social media accounts, including posting updates, responding to comments, and engaging with followers to build a strong online presence.
Event Planning: Organize and host virtual and in-person events, such as webinars, workshops, and meetups, to bring the community together and provide valuable resources.
Customer Support: Address community questions and concerns promptly, providing exceptional customer service and escalating issues as necessary.
Feedback Collection: Gather and analyze user feedback to inform product development and improve the overall user experience.
Collaboration: Work closely with marketing, product, and support teams to align community initiatives with company goals and objectives.
Growth: Identify opportunities to grow and expand the community, including partnerships and collaborations with influencers, brands, and other communities.
Qualifications
Proven experience as a Community Manager or similar role.
Experience working in a startup environment.
Passion for supporting freelancers, with a deep understanding of their needs and knowledge of freelance workflows and tools.
Experience with remote work and managing virtual communities.
Proficiency in using community management and social media tools.
Excellent communication and interpersonal skills.
Strong understanding of social media platforms and online community management.
Creative and strategic thinker with the ability to create compelling content.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with analytics tools and the ability to interpret data.
Strong organizational and multitasking skills.
A positive, proactive, and empathetic attitude.
Experience with event planning and hosting is a plus.
What We Offer
Competitive salary and benefits package.
Flexible remote work environment.
Opportunity to be part of a fast-growing startup with a mission to empower freelancers.
Collaborative and inclusive company culture.
Professional growth and development opportunities.
Employment type
Full-time
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