Make a Positive Impact on Your Community While You Work
Oakstop is a social enterprise that uses commercial real estate as a platform for economic development and community empowerment by providing workspace, meeting/event space, and creative space for entrepreneurs, artists, and communities of color.
A Unique Career Opportunity with a Company That is Making a Real Difference in Oakland!
We are experiencing significant and rapid growth and seek a Community Manager to support our progress through this time and beyond. Working closely with our Member Services Team, the Community Manager will play an integral role in the success of the shared space business model, contributing to the day-to-day activities within the co-working space and ensuring that the overall shared space environment remains functional and conducive to professional success. The Community Manager will also be responsible for reception functions and conducting tours of the space and facilitating sales of co-working memberships and meeting space.
The ideal candidate has experience working in co-working spaces, corporate offices, or customer service roles. They will be comfortable meeting a broad range of people on a daily basis and being an active contributor and team player in a fast-paced environment. A personal relationship with Oakland is appreciated, as our work is deeply rooted in the community.
Schedule
This is a full-time, non-exempt position
Schedule may include weekends and evenings, but is flexible throughout weekdays.
Compensation
Pay Range- $23-$30 per hour depending on experience
Benefits
Medical/Dental/Vision Insurance
Generous Vacation and Holiday policy
50% Employee Discount on Meeting/Event Space
Fun community events, concerts, art exhibits, and team building activities
Responsibilities
Manage small to large sales of community spaces and private offices
Troubleshoot and manage technical equipment such as audio and video
Prepare private offices and co-working spaces for prospective clients
Ensure that property issues and damages are communicated with the facilities
Ensure that members and employees have access to the building on a daily basis
Prepare legal documents for the sale of private offices
Sort, distribute, and handle all mail-related duties
Provide excellent customer service during sales and exchanges with clients
Update bookkeeping databases and spreadsheets as needed
Arrange payment plans with previous clients and customers
Ensure that customers' payments are accurately recorded in the system after they have been collected
Update client accounts based on payment information or contact information
Negotiate monthly contracts with prospective clients and educate them about membership subscriptions
Actively clean and maintain co-working spaces
Minimum Qualifications
High School Diploma or equivalent required; bachelor’s degree is a plus
Office management, receptionist, or customer service experience in an office environment
Outgoing personality; comfortable talking with a broad range of people throughout the day with a strong balance toward executing daily responsibilities and upholding professionalism
Experience with a diversity of professional/cultural backgrounds; a versatile people person
Excellent communication skills; in-person, over the phone, and via formal emails
Basic knowledge of G Suite, spreadsheets, and calendaring
Ability to lift 50 pounds, and travel between downtown Oakland locations
Able to work occasional evening and weekend hours as needed
Able to engage an existing personal or professional network around Oakstop’s offerings
Additional Qualifications Of a Great Candidate For This Role
Relationship with Oakland and the Oakland community
Background in arts, digital media, or other creative professions
Fluent in multiple languages
Experience with music, theater, or performance environments
Experience with social enterprises and small startups
Experience with standard sales software, including Liquidspace, Tripleseat, and Peerspace
Oakstop is committed to our community and hires accordingly. We welcome applicants from all backgrounds.
No phone calls or recruiters please.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Internet Publishing
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