Community Consultant

Community Consultant, Multifamily

The Company

Founded in 1925, Rudin is a multigenerational, family-owned company that develops, owns, and manages a portfolio of sustainable, diversified, best-in-class, real estate assets and investments that create value for the communities where they exist.

Led by the third and fourth generations of the Rudin family, Rudin controls one of the largest privately owned real estate portfolios in New York City overseeing daily operations of 32 properties in New York City, including 15 commercial office buildings totaling 10.1 million square feet and 17 multifamily properties containing 4.7 million square feet. The company maintains a long-term approach to developing, managing, and maintaining timeless developments within the city of New York and is committed to reinvesting in and enhancing its properties.

Rudin prides itself on a high level of customer service to its tenants and residents, a corporate culture respectful and supportive of its employees, a commitment to Diversity, Equity, Inclusion, and Access, and its sterling reputation as a corporate citizen within the City. The Rudin family has a long tradition of service and philanthropy in New York City.

For more information on Rudin and its portfolio, visit www.rudin.com.

The Position

The Community Consultant is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospective and current residents, clients, and vendors. The Community Consultant is also directly responsible, for all sales-related functions which include but are not limited to the marketing, leasing, content creation, and listing of apartment homes.

Marketing:

• Maintain a detailed understanding of market trends, competitor rents, and product positioning
• Use Yardi CRM, Rent Café, and Yardi Voyager property software to track apartment availability and create and review website content ensuring that accurate photos, descriptions and amenities are reflected
• Monitor and maintain listings on external marketing sources
• Partner and engage with internal showing agent and external brokers to showcase available apartments
• Walk vacant apartments and show units to ensure they meet the Company’s standards for the prospect touring

Sales:

• Respond to prospect inquiries timely via the CRM platform to incentivize prospects to tour the property
• Warmly greets visitors, prospective renters, and current residents
• Provide potential renters with information about the community, available units, and amenities
• Conduct apartment tours and complete ongoing follow-up until a prospect leases or ends their search.
• Assist current residents with transfers on-site as needed

Administrative:

Record all telephone, tour, and prospect traffic in CRM according to company policy

• Complete competitive market surveys biweekly
• Compile and complete sales reports weekly for review by the Revenue Manager and Head of Leasing
• Process and complete rental applications inclusive of screening and employment/rental verifications
• Prepare and complete an apartment lease agreement ensuring all pertinent documents are signed and completed prior to move in.
• Assist with lease renewal pre-calls and renewal conversations

Customer Service:

• Build rapport with current residents and provide a high level of customer service
• Ensure property curb appeal is maintained at a high standard at all times
• Assist with the planning and execution of resident events quarterly
• Ensure resident concerns are addressed timely and follow-up documented

Qualifications:

Required

• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
• Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
• Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
• Work Schedule: This position entails a regular work schedule from 9 am-6 pm, Tuesday through Saturday
• Mathematical skills to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
• Basic knowledge of Fair Housing Laws

Preferred

• Associates or Bachelor’s Degree
• 1 year experience in a property management or sales role
• Fair Housing Training

1. Total Compensation:

• The base salary range* for this position is $60,000.00 to $75,000.00 per year
• This position is eligible for a discretionary bonus
• We also offer excellent Benefits and Perks to our employees, including: Full company paid health and dental, 401k, pension, housing and parking discounts, and wellness programs

All offered benefits are subject to the terms/conditions of the benefits plans.

*Salary may vary based on work experience, market conditions, and qualifications/training.

Rudin is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Rudin is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.