Community Care Navigator
Community Care Navigator
Roper St. Francis Healthcare
Charleston County, SC
See who Roper St. Francis Healthcare has hired for this role
Primary Function/General Purpose of Position
The Community Care Navigator under the direct supervision of the Program Manager of Access Health Tri-County Network in the Case Management Department will provide assistance with coordination of access to health care services and provider referrals to low-income uninsured or underinsured clients eligible for the Access Health program. Will help to facilitate access to health care by reducing or resolving barriers for assigned and/or referred clients. Duties of the Community Care Navigator include, but are not limited to, case coordination, patient education, and direct follow up related to accessing and/or retaining health care and supportive services.
Essential Job Functions
- Reviews eligibility of referral of clients to determine clients’ needs and to facilitate their access to health care.
- Identifies Medical Home using established AccessHealth Tri-county Network Hub Medical Home Distribution Process for each individual client and schedules appointment for client with medical home doctor
- Identifies barriers/problems to implementation of planned care-medical home appointment.
- Facilitate case coordination with other agencies to ensure continuous seamless case management.
- Identifies and refers to community resources as needed.
- Develop and maintain a network of human services and community resources that can and will provide support and/or services to clients.
- Documents all findings, actions and plans using guidelines and standards of Access Health SC.
- Performs other job duties and responsibilities as required.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
N/A
Education
Bachelor’s degree in social work, Psychology, Health Education, or related field (required)
Work Experience
Minimum of 2 years of related experience (required) Bilingual strongly preferred.
Training
N/A
Language
N/A
Patient Population
The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:
X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Not applicable to this position
Working Conditions/Physical Requirements
Frequent sitting and intermittent walking. Frequently requires long periods of working at a computer. May require lifting or moving items up to 25 lbs. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. No exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Normal office environment. Requires work under stressful conditions, deadlines, and/or irregular hours. Ability to read and comprehend. Some travel required.
Skills
Hard/Tech/Clinical Skills:
- Ability to master Access Health South Carolina’s software programs in conducting daily client enrollment and tracking with proficient skills in a window-based environment.
- Must demonstrate knowledge or ability to gain knowledge of healthcare systems and operations, local healthcare options and resources including mental health, and community resources and government assistance programs for the underserved.
Soft/Interpersonal Skills:
- Must have good organizational and time management techniques.
- Proficient oral and written communication skills.
- Ability to maintain relationships across a wide specter of community members, from clients to providers to community partners.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other, Information Technology, and Management -
Industries
Hospitals and Health Care
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