Commerical Loan Department Manager

Summary: Responsible for managing the Loan Operations Department of the Bank and supporting the lending functions of the bank. This includes but is not limited to processing, servicing, customer service, reporting functions and accounting related needs. This individual should design and administrator processes and procedures to ensure accurate and timely processing, leads, training needs and supervises the operations staff to meet strategic goals. This individual should also communicate with other bank departments to ensure integration and support is bank wide and establish a positive working relationship across the organization. Expertise in Commercial loan documents, Freddie Mac, loan operations and servicing, and core system are essential.

General Duties and Expectations: Be dependable by being at work as scheduled and make use of that time as effectively as possible. Demonstrate dedication to excellence by being accountable and positive. Actively participate in the Fahey Bank Strategic Plan as it applies to the loan department.

Essential Duties and Responsibilities:

• Maintain and demonstrate proficiency with loan software applications
• Manage the daily operations of the department in an efficient and effective manner
• Direct loan input (system boarding) and verification procedures for all loans. Ensure proper segregation of duties, develop and maintain workflows for all stages of loan input to ensure all work is verified accurately.
• Supervise all aspects of the loan operations (portfolio and sold). This supervision includes posting of payment, payoffs, escrow accounting, escrow analysis, draw request, balancing, disbursing loan funds.
• Ensure lending staff is provided with updates and procedural changes.
• Adheres to all State and Federal Banking Regulations, receive and research new regulations, policies and procedures and implement them. Staying current on compliance and regulations by attending seminars and reading available information. Ensure necessary changes or recommendations have been implemented as directed.
• Responsible for assisting when needed timely preparation of Board, Call, SBA and other various reports.
• Implement operation policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements
• Interact with auditors, loan review, compliance, and examiners to assist in Bank reviews and examinations. Follow up and correct any items addressed and ensure necessary changes or recommendations have been implemented as directed.

Knowledge, Skills, and Abilities:

• Analysis – Collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Collaboration – Able to build morale and group commitment to the goals and objectives – everyone succeeds.
• Customer Service – Manages difficult or emotional customer situations – responds promptly to customer needs.
• Management – Develops project plans; coordinates projects and communicates progress; Education & Experience completes projects on time.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professional Development – Strives to continuously build knowledge and skills, shares expertise with others.
• Teamwork – Balances team and individual responsibilities, gives and welcomes feedback, contributes to building a positive team spirit.
• Ability to analyze and calculate figures and amounts on complex loan transactions.

Education and Experience:

• Some college background strongly preferred, business or related degree is a plus.
• Management experience or Wanting to be in a leadership role
• 5+ years banking experience
• Detailed knowledge of lending products, including residential, commercial, consumer and leasing.
• Experience in solving practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Preferred Experience in developing, training, leading, inspire and motivating teams.