Commercial Lines Manager

We are looking for a Manager, Commercial Lines to join our team!

At the Big “I” we are passionate about the independent insurance agency channel and the work that we do to assist agents, spread awareness and advance it. We are customer-focused and always strive for excellence.

Job Purpose:

This position is responsible for building, integrating, and maintaining a cohesive team of direct reports and contract staff to achieve a continuing increase in production of all commercial lines’ markets based on superior service standards.

Success Factors:

·   Well-functioning commercial lines team, cross-trained for maximum product knowledge and staffing coverage.

·   Superior service response times and sub-producer experience.

·   Written premium at or above budget.

Essential Duties and Responsibilities:

·   Manage balanced workloads of direct reports and contract staff, effectively utilizing entire workday.

·   Ensure all established quoting, binding, and standard of service procedures, as well as response times, are followed, and continually evaluating opportunities to further improve service standards.

·   Monitor production of all products and provide Supervisor with a consolidated report monthly.

·   Coordinate with insurance company representatives to facilitate production of premium.

·   Support agent education and training strategies to improve the quality of submissions while increasing new premiums in targeted markets.

·   Maintain current product information on Big I Alliance Blue product pages.

·   Support efforts of marketing team and agency development team as needed.

Additional Duties and Responsibilities: This position may interact with state associations, members, company representatives, and IIABA staff. Big I Advantage staff must be on the side of reasonableness and professionalism under pressure and in face of sometimes unfair positions arising from the association’s position in industry and/or by representing the national organization in the federation structure.

Provide additional support as needed.

Education and professional Requirements:

• Property & casualty insurance license.
• Demonstrated experience writing commercial lines.
• Sales/marketing mindset.
• Ability to coach and influence producers.
• Proficient with internet web browsers and associated technology.
• Solid knowledge of AMS360 and Microsoft Office package of programs, especially Word, PowerPoint, Outlook and Excel.
• Strong verbal and written communication skills.
• Organized with great attention to detail and problem-solving abilities.
• Ability to prioritize several duties.