AireCom is an employee-owned, customer-focused HVAC and refrigeration company, serving Ohio for more than 20 years. We provide industry-best commercial heating, ventilation, air conditioning, cooling and refrigeration equipment repair, replacement, and preventative maintenance services. When you join our team at AireCom, you are not just getting a “job,” you are joining a team who takes ownership – because we have ownership – in everything we do. Our people and our core values are our competitive advantage. Which is why we reward our team with the autonomy to do what’s right, the opportunity to master their work, and a sense of purpose bigger than themselves.
Position: Commercial HVAC/R Service Manager
Our HVAC/R Service Manager plays a crucial role in ensuring the efficient and effective operation of our HVAC/R service department. Our HVAC/R Service Manager is a highly motivated and experienced HVAC/R Service Manager, who is responsible for managing the day-to-day activities and performance of a team of technicians, coordinating service operations, ensuring customer satisfaction, and maintaining the overall efficiency of our HVAC/R Service Department.
Responsibilities
Recruit, train, mentor, and supervise a team of HVAC/R technicians and support staff
Foster a positive and collaborative work environment, exhibiting and promoting behaviors consistent with our Core Values
Monitor and evaluate employee performance, providing constructive feedback and coaching as needed
Schedule and dispatch service calls to technicians efficiently to meet customer needs and optimize technician productivity
Allocate resources effectively, ensuring that all service requests are addressed promptly and professionally, including equipment delivery, site surveys and permits & inspections
Manage service contracts and agreements, ensuring that all obligations are met
Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner
Provide consultative advice to customers, resulting in cross-sell and upsell revenue
Build and maintain strong customer relationships through effective communication and follow-up
Assist technicians in diagnosing complex HVAC/R systems issues, offering technical guidance and expertise
Stay updated on industry trends, best practices, and emerging technologies to ensure the team's technical knowledge is current
Monitor service quality and provide guidance and training to technicians to ensure service excellence
Manage inventory and supplies to ensure the availability of necessary equipment and parts
Optimize service processes and workflows to improve efficiency and reduce operational costs
Ensure compliance with safety regulations and industry standards, promoting a safe working environment. Monitor and manage department budgets and financial performance
Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPIs)
Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPI's)
Qualifications:
Degree in a related field or equivalent work experience in the HVAC/R industry
10 or more years of proven experience in HVAC/R service, maintenance, and repair, with a strong technical background
5 or more Leadership and managerial experience, including team supervision and development of HVAC/R technicians
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-focused mindset
Knowledge of industry regulations and safety standards
Proficiency in HVAC/R software and tools
EPA certification, valid HVAC/R certifications and licenses as required by state and local boards and regulations
Benefits:
You’ll receive “key person” ownership stock grant that will vest over a 5-year period. As an employee-owner, you’ll receive dividend payouts based on company profitability, along with opportunities for performance bonuses and merit increases
401(k) with company match
Medical/ Dental/ Vision
AD&D, LTD & STD, and Life Insurance
Vacation, sick, and holiday paid time
Professional development and training
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Financial Services
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