Commercial Collections Manager

Our client is a growing collection agency looking for an experienced remote Commercial Collection Manager with collection agency experience.

This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company with solid client list.

Responsibilities of Collection Manager include:

• Coach collectors regarding collections policies and procedures.
• Assist collectors with difficult calls.
• Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.
• Monitor performance metrics.
• Provide leadership in quality and process improvement initiatives.
• Assist in hiring and training.

Requirements:

• Minimum 2-3 years recent experience managing at a collection agency or collection law firm. Must have b2b collections experience.
• Hands-on with ability to mentor new hires and existing collections staff.
• Strong on collection strategy and tactics including mid and large balance portfolios.
• Able to manage portfolios to hit targeted liquidation rates.
• Analytic abilities including working knowledge of Excel.

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