Kapitus is looking for a diligent collector to join our growing Operations team. You will report to the Collections Team Manager and collect on defaulted accounts owed to the company. You will work with Operations Management Team to meet the monthly targets.
What You Will Do
Provide tools, strategies and best in class service to establish repayment behaviors with customers
Develop and negotiate payment plans, while adhering to all legal regulations and compliance
Requirements
Keep detailed records of all customer communications, payment plans that customer’s have
agreed to, and amounts paid
Performs maintenance, research, and resolution on past due accounts
Ensure appropriate written correspondence is generated and sent to customers
Access database information, pulling up credit reports, and locating other publicly available
records in adherence to the Fair Debt Collection Practices Act
Achieve department KPIs for calls to customers and payment arrangements, while meeting all
quality guidelines
Identify and recommend improvement opportunities to all collections/recovery specific
platforms, systems and tools to support operational effectiveness, improve customer
experience, and to remain at the forefront of technology in the collections space
What We Are Looking For
2+ Years of Collections, Recovery or Sales experience
Call Center experience
Strong written and verbal communication
Experience being a contributor for policies and procedures
Experience achieving metric and quality performance
High School Diploma or GED
Our Benefits
Competitive Base Salary of $32,600-$55,000
(Salary dependent on experience level and geographic location)
Incentive eligibility based on KPI’s and quality results
Medical, Dental, and Vision Coverage
401K
Company provided Life Insurance
PTO
Tuition Reimbursement Plan
Our Mission
Kapitus helps small and medium business owners make payroll during tough times, scale to meet the demands of changing markets, and making large purchases to scale their operations. As a company of entrepreneurs who help entrepreneurs, we know how important it is for our clients to make investments in people, process, and technology.
That is why we are passionate about making those types of investments at Kapitus. We’ve spent the past 16 years building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.
We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.
About Kapitus
Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses the financing they need when, and how it is needed.
We have spent the past 15 years building a culture that makes us excited to come to work in the morning. Our company is fast-paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.
Please Note
Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.
Qualifications
Please see above
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Financial Services
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