Collector

At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for two Collectors to join the team.

As a Collector, you’ll assist members with their financial hardships through inbound and outbound calls or emails. You will be responsible for skip tracing and helping the department in other ways in order to mitigate losses for the credit union and assist members with getting things back on track.

Schedule/Location:

• Ability to work Monday – Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm.
• This is a “flex” position with work from home days along with onsite days based at our Lake Forest corporate office.
• Local Northern IL/Southeastern WI candidates only!
  

What You'll Do As a Collector

• Assisting members with their financial hardships through inbound and outbound calls or emails.
• Analyzing the financial situation of delinquent borrowers and making recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintaining accurate files and reports on all collection activity.
• Reporting trends to management in loan underwriting contributing to delinquent/charged-off loans.
• Assisting with other tasks as CCU or member needs evolve.
  
  
  

What We Are Looking For

• Availability to work Monday-Friday 8:00 am - 5:00 pm; one Saturday per month from 9:00 am-1:00 pm
• High school diploma or equivalent
• 1+ years’ experience in Banking, Customer Service, Collections or Related
• Verbal and written professional communication skills; Bilingual in Spanish preferred
• Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
• Ability and desire to educate customers on how to use online banking and other credit union tools and resources
• Positive, helpful, team-oriented focus and adaptable to change
  
  
  

With CCU You’ll Enjoy

A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:

• FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
• Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
  
  
  

More About CCU

We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.

We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.