Collections Representative

Job Description

As a Collections Representative, you'll be the reassuring voice for individuals navigating their vehicle financing, offering support and solutions over the phone. Having the ability to navigate sensitive financial discussions will be valued. Join us to be a key player in a team that values clear communication and genuine assistance to resolve account delinquency. This position is ideal for someone who is adept at negotiating and crafting payment solutions mutually beneficial for both the customer and our organization.

Responsibilities

• Initiate contact with customers to discuss and negotiate tailored repayment plans for outstanding debts
• Monitor overdue accounts to determine and execute necessary recovery actions
• Report on collection activities and the status of accounts receivable
  
  

Qualifications

• Previous customer service experience a plus but not required
• Excellent verbal and written communication skills
• Problem solving with a customer focused mindset
• Computer proficiency
  
  

Benefits

• Excellent pay, bonuses, & retirement savings
• Pay differential for Spanish speaking candidates
• Toyota Vehicle Purchase Deals & Discounts
• 4 Weeks Paid Time Off
• Tuition Reimbursement, student loan repayment and opportunities for career growth
• Health & Wellness benefits including onsite Medical Clinic
  
  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.