You thrive on building relationships with different lines of business and operations teams. You look to find engaging ways to support business partners and leverage the different systems that are used. Welcoming feedback through an iterative communication process is second nature. Exploring opportunities for enhancements and process streamlining come to the forefront when analyzing current state procedures.
As a Quality Analyst on our home lending team, you will be working on a diverse team of professionals executing quality assurance testing against established criteria. The ability to draw inferences, identify root causes, and make recommendations for corrective action are essential. The Quality Analyst will be responsible for supporting leadership and with reporting deliverables. The opportunity will put your expertise at the forefront with your ability to draw inferences, identify root causes, and make recommendations for corrective action. The team culture is professional, collaborative, and open to all ideas.
Job Responsibilities
Responsible for performing quality control testing on Home Lending servicing and default related processes
Perform testing activities including, but not limited to, review of data and documentation for timeliness, accuracy and completion of processes at loan level. Review for consistency, system analysis, regulatory compliance assessment, Chase policy and investor program requirements, as applicable
Report discovered findings or gaps to the team leader for immediate corrective action
Responsible for gathering root cause and corrective actions for trends or systems failures
Meet with management to review findings and corrections related to testing
Ensure daily work is logged correctly for tracking purposes
Assist with identifying gaps in policy, procedures and job aids
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Perform other related duties as required and assigned
Required Qualifications, Capabilities, And Skills
You have a minimum of (3) years of relevant mortgage experience in specifically default, origination, operations, or quality control.
You have a minimum of (2) years of experience in oversight roles such as auditing and/or operational quality assurance that will help have an eye for regulatory details.
You have a bachelor’s degree in business, finance, related field, or equivalent work experience to excel in the position.
You have a passion for delivering, communicating with, and clearly communicating ideas and collaboration with all levels of management.
You have a desire to engage in challenging scenarios and by using critical thinking and analytical skills to offer solutions and new ideas
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Marketing and Sales
Industries
Financial Services
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