Rosewood Kona Village and Rosewood Miramar Beach are looking for a shared Cluster Director Revenue Management. This unique role offers the right individual the opportunity to revenue manage two world-class resorts while being remotely based. This role plays an integral part in driving business results and revenue generation for Rosewood Kona Village and Rosewood Miramar Beach.
Drives revenue through maximizing revenue management, distribution, and on-site reservations opportunities across and within traditional and emerging channels for a cluster of hotels/resorts.
Serve as the business expert and revenue leader for each region/area hotel regarding market intelligence, seasonal strategy, long term business planning, forecasting and budgeting.
Directs, supports, and develops revenue management talent in the region through mentorship, ongoing education, accountability, empowerment, and best practices.
Trains and supports hotel teams to fully utilize all available tools and systems to maximize revenues and improve business outcomes.
Identifies and raises opportunities for hotels to develop new revenue practices and cultivates new opportunities for revenue capture across all hotel departments.
Maintains annual Revenue portfolio in excess of $100M USD or holds responsibility for revenue other than rooms within a cluster of propertie.
Essential Duties and Responsibilities (Key Activities):
Executes fact-based yield management, forecasting and business analysis activities in accordance with individual hotel and regional business objectives and corporate guidelines
Acts as the business partner to the Managing Director, CRO, distribution, sales and operations to positively affect hotel performance in the region on an ongoing basis
Leads by example and complies with all company directives; implements and maintains standards and company SOP’s within the scope of revenue management. Enables business wherever possible.
Establish and maintain a regular procedure for daily, weekly, monthly revenue and forecast review meetings with active participation and leadership
Champions automation; technology; modern revenue practices and autonomy within the Sales and Marketing teams.
Directs, supports, and develops Reservation Manager/Supervisor by mentorship, ongoing education, accountability, empowerment, and best practices.
Maintains a high level of service to meet standards with Go Audits, LQA and Forbes.
Supports the Reservation Manager/Supervisor to increase call conversion and all performance metrics
Models the Company’s culture, vision, mission and core values at all times
Others:
While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Required Skills Technical Skills and Knowledge:
Proficiency in revenue management and distribution systems
Ability to analyze, interpret and extract trends from data
Display and understanding of all markets in region of oversight
Demonstrate an affinity with technology
Demonstrate a working strategic knowledge of economic principles as they apply to the hospitality industry
Work:
Ability to manage multiple tasks
Ability to prioritize hotels’ individual needs assuring each receives a fair share of attention and time
Ability to effectively communicate with corporate leadership, owner representatives and customers
Proficiency in leading teams, managing conflict and fostering positive competition
Partnership driven
Respects and meets deadlines
People Management:
Creates a work environment which
Energizes, motivates and supports employees
Fosters a climate of open communication, trust and respect
Encourages team success
Fosters new and independent thinking and innovation
Values professional development and career long learning
Other Attributes:
Passionate and dedicated
Creative
Strategic thinker with tactical ability
Patient and persistent
Competitive and persuasive
Culturally aware and sensitive
Qualifications:
A combination of education and relevant field experience
CRME certification highly valued
Active industry and community participation highly valued
Experience in akin disciplines such as sales, marketing and finance preferred
Experience:
5+ years progressive work related experience in multi-property revenue management
Sales, Marketing and Ecommerce experience desirable
Strong operational exposure
Experience in leading teams of at least five direct reports across multiple entities and markets