Cloud Success Manager

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

As a Cloud Success Manager, you will play a critical role by being the "voice of the customer" as they adopt Xaas solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending consulting services and managed services, you will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.

Key Responsibilities

• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
• Develop and provide customized actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
• Be the “voice of the customer” by introducing client stakeholders to Insight’s team and conducting monthly or quarterly business reviews.
• Help improve the Cloud Success Management Team processes and capabilities.
• Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
• Build and maintain strong relationships with your clients and help them progress through the most advantageous adoption of our solutions.
• Analyze consumption and usage data to assist client’s with understanding their cloud spend.
• Understand Insight’s offerings, policies, and procedures.

What you’ll need to succeed

• Bachelor’s degree in business, or other relevant technical discipline from an accredited university
• 4+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
• 2+ years Technical experience with Public Cloud, Software as a service, Data Center or Network technology
• Experience with understanding and explaining cloud costs
• Experience with using a public cloud cost management tool (for instance, Azure Cost Manager, CloudCheckR, CloudSphere)
• Experience with Office 365 and Microsoft Teams
• Some occasional travel to attend client meetings and conferences required (<10%)
• Attention to detail
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of client contacts
• Ability to solve client problems through cloud technologies, leveraging internal and/or external resources
• Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams
• Strong organizational skills with an understanding of IT operations
• Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
• Be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
• Must have exceptional communication skills (including written, oral, and presentation)

The base compensation for this position typically ranges from $85,000-98,000 + bonus incentive, with additional benefits also available.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.