Cognizant (NASDAQ: CTSH) is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. Clinical Trial Coordinator provides rigorous clinical study support to client’s study participants. The primary role of the Clinical Trial Coordinator is to support study participants in compliance with Good Clinical Practice (GCP) and relevant Standard Operating Procedures (SOPs).
Responsibilities
Study participant support over phone and email through inbound and outbound activity (calls and emails)
Participant enrollment and consent verification, as needed
Technical troubleshooting for devices, application, and other study tools/resources
Gather feedback from participants
Other duties, as assigned
Minimum Qualifications
Education: Healthcare BS/BA degree or equivalent experience
Fluent in English with excellent written and verbal communication skills
Experience supporting clinical study operations and interacting with study participants
Empathetic and tech savvy, with strong attention to detail
Confident presenter with solid soft skills on the phone
Preferred Qualifications
Knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP)
Proficiency with G Suite and Salesforce
Effective time management and organizational skills
Attention to detail and accuracy in work
Operational Metrics
Number of participant transactions
Email and call volume
Abandon Rate
CSAT
Quality assurance scorecard evaluations
Hourly Rate And Other Compensation
The hourly rate for this position is between $22-$24 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be accepted until June 28th, 2024
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The Cognizant Community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 345,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About Us
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our Commitment To Diversity And Inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Seniority level
Entry level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting and Business Consulting and Services
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