Eye Health America is looking for trained ophthalmic technicians who would like to apply their clinical knowledge to help patients in a remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.
Take inbound patient calls related to:
Prescription questions
Pre-surgical and post-surgical questions
Adverse events related to surgeries and prescriptions
Triaging emergent eye issues and scheduling urgent appointments
Place outbound calls related to:
Patient voicemails with clinical questions
Directives from in-clinic providers and staff on clinical communication to patients
Patient educational programs
Input and maintain accurate and up-to-date patient records, including demographic information
Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)
Benefits
As a team member at Eye Health America, you'll enjoy:
Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Uniform Allowance
Training/Advancement opportunities
Requirements
At least 2 years of Ophthalmic Technician experience
COA certification is a plus!
Call center experience is a plus!
Adequate training will be provided upon hire
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Practices
Referrals increase your chances of interviewing at Eye Health America by 2x