Clinical Program Manager

Overview

The Refuge has an opportunity to hire a Clinical Program Manager to join their Amazing Team!

The Clinical Program Manager will p lan, direct and coordinat e the activities of the facility's therapeutic program s .

License Required: Must be licensed in clinical field including, but not limited to a LMHC, LCSW, LMFT, or Psychologist with a minimum of 2 years experience working in a clinical setting.

About Us

Join a growing team of industry-leading clinicians and a facility invested in its employees who are helping break the cycle and end the stigma of addiction and mental health! The Refuge and Oak House offer the highest quality comprehensive treatment services to individuals who have been struggling with trauma, addiction, eating disorders and a host of additional mental and behavioral health issues.

Responsibilities

ESSENTIAL FUNCTIONS:

• D evelop and maintai n administrative and clinical operations that provide quality care and outcomes for the patients .
• Contribut e to the planning and implementation of program goals, objectives , personnel, resources and equipment. Implement the approved program plan objectives , timetables, expected outcome and measures for assigned areas of responsibility.
• Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program.
• Develop and implement procedures to ensure efficient operations of th e program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow ; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Responsible for an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure that appropriate staffing levels are available to fac ilitate care in a timely manner.
• Develop and implement treatment plans, develop and maintain and audit charts and records fo r person(s) receiving services.
• Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives , treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.
• P rovide outreach services in area of clinical specialty , as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.
  
  

Other Functions

• Perform other functions and tasks as assigned.
  
  

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in behavioral or mental health or closely related field required .
• Master's degree in behavioral or mental health whe re required by state for licensed clinicians.
• Four or more years ’ experience working with the population of the facility required .
• One or more year s ’ supervisory experience required .
  
  

Licenses/Designations/Certifications

• Licensed counselor/therapist, as required by the state and for the area of clinical expertise .
• V alid driver's license, if required by the facility .
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
  
  

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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