Clinical Liaison - OHARI PATIENT ACCESS

Position Summary

Position Summary

The Clinical Liaison is a liaison between internal and external referral sources and the inpatient rehabilitation facility. This position is responsible for establishing relationships with stakeholders (such as physicians, payers, internal and external referral sources) and ensuring appropriate patient placement. The Clinical Liaison is responsible for completing clinical assessments and screening potential candidates in conjunction with the Medical Director/rehabilitation physician.

Responsibilities

Essential Functions

• Assist and coordinates the referral and pre-admission process to include appropriate documentation of patient assessment regarding reason for admission to an acute inpatient hospital rehabilitation facility in accordance with CMS regulations. Early identification of potential patients through effective communication with hospital care management team, physicians, other referring facilities, and through clinical rounds as assigned.
• Thorough on-site clinical evaluation of patients, including chart review, clinical physical screening, and interaction with the physicians,nurses, and therapists directly involved in the candidate’s care. Family members or significant others may also be interviewed toobtain accurate information as to premorbid functional status, personal interests, cultural considerations, and discharge plans affecting the rehabilitation admission. This process assists the Medical Director/rehabilitation physician in determining appropriateness of patient for admission. Chart reviews and telephonic interviews may be utilized when on-site evaluation is not feasible.
• Demonstrates knowledge of growth, development and the aging process for the planning and delivery of age-appropriate care.
• Secures information relating to patients’ resources and benefits. Obtains insurance authorization for admission to inpatient rehabilitation, including coordinating negotiations for workers’ compensation.
• Communicates to patients and families the information about the facility and program. Communicates the expectations and requirements for participation. Offers, conducts or arranges tour of program(s) as needed.
• Notifies referral sources of admission decision and transfer times in a timely manner.
• Coordinates the transition from the referring facility or home to the rehabilitation facility.
• Establishes appropriate contacts with attending physicians/consultants, care management team, and other involved healthcare professionals as necessary to ensure timely admissions.
• Completes educational in services (face-to-face) with physicians, case managers and other professionals/referral
• Provides input into market analyses, identification of opportunities and implements marketing plans to support the rehabilitation facility. Monitors success of marketing plans.
• Maintains reports related to referrals, admissions, denials and census.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Other Related Functions

 Serves as a resource to staff and other healthcare professionals.

 Promotes physician and community awareness. Participates in healthcare and community awareness events as necessary.

 Maintains Data related to program

 Ability to be available for occasional evenings for marketing events, weekend coverage, and routine day travel.

Qualifications

Education/Training

 Degree from an accredited school and licensed in a health-care related field

Licensure/Certification

 Maintains a current license as Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Respiratory Therapy, or Licensed

Clinical Social Worker in State of Florida.

 Must maintain a valid Florida driver’s license.

Experience

 Minimum of two (2) years of Clinical experience required with demonstrated skills in clinical assessment and marketing.

 Minimum of two (2) years experience in acute care or rehab preferred.

 Requires a professional level of knowledge in physician relations and interfacing with insurance companies.

 Extensive knowledge of local provider and medical communities.

 Good communication skills.

 Ability to work harmoniously with other personnel.

 Ability to deal tactfully with, patients, hospital staff and the general public.

 Must be able to follow written and oral instructions.