Clinical Director

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.

Job Summary:

The Director of Clinical Operations (DCO) oversees a site-level program(s). This role is responsible for the day-to-day management of the site’s clinical operations and program-level performance. This includes performance across clinical, team, growth, and financial objectives. The DCO serves as the Administrator and the Program Director of their assigned facility. As the Administrator, the DCO must be at least 18 years of age, be on the premises the number of hours necessary to manage and administer the treatment program of the facility in compliance with regulations, and demonstrate

• Knowledge of the requirements for providing the type of care and supervision needed by clients, including the ability to communicate with such clients.
• Knowledge of and ability to comply with applicable law and regulation.
• Ability to maintain, or supervise the maintenance of, financial and other records.
• Ability to direct the work of others, when applicable.
• Ability to establish the facility's policy, program and budget.
• Ability to recruit, employ, train, and evaluate qualified staff, and to terminate employment of staff, if applicable to the facility.

Major Responsibilities:

• Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
• Leads site-level teams to achievement of goals in key areas of the business.
• Leads site-level teams in delivery of the clinical model.

Clinical

• Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
• As administrator of the facility, the DCO is responsible for the communication with the leadership (including the designated licensee with DSS) concerning the administrative operations of the facility.
• Ensures fidelity to the clinical model through supervision of clinical staff.
• Partners with the Chief Clinical Officer (CCO) and VP of Clinical Training to implement quality initiatives and clinical trainings.
• Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
• Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
• Responsible for the client treatment experience at specific site.
• Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.

Financial

• Responsible for meeting monthly budget targets.
• Manages labor (adherence to labor model) and other variable expenses.
• Participates in monthly operating review for region, with executive leadership team.

Team

• Oversees hiring, performance management, and job leveling for site-level positions.
• Provide supervision, support and coaching to employees. Other management activities include (but are not limited to):
• Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
• 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
• Timely coaching and disciplinary action (delivery and documentation), as needed
• Completing performance reviews for employees within company designated timeframes
• Maintain employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
• Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
• Optimizes employee engagement, retention, and turnover at the site-level.
• Works with VP of Clinical Training to ensure site-level teams onboarded and trained effectively.
• As Administrator of the facility, the DCO is responsible for
• development of an administrative plan and procedures to define lines of responsibility, workloads, and staff supervision.
• recruitment, employment, and training of qualified staff, and termination of staff.

Growth

• Accomplishes metrics related to ADC, inquiries, and admissions.
• Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.

Culture

• Ensures implementation of programs, across region, to promote the Company’s culture, vision, and special sauce.
• Performs other duties, as assigned.

Specific Skills/Competencies:

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• As the designated Program Director and Administrator with the Department of Social Services (DSS), the DCO must:
• Complete Administrator certification and 20 clock hours of continuing education per year in areas relating to mental health and the care of the mentally ill, and/or administration.
• Complete First Aid Training (First Aid Certificate)
• Complete required health screening, TB clearance, Criminal Record Clearance

General Skills and Requirements:

• Able to communicate effectively in English, both verbally and in writing.
• Able to work for prolonged periods sitting at a desk and working on a computer.
• Master’s Degree in psychology-related field, required.
• Full clinical licensure required. Must meet minimum qualifications of BBS supervisor.
• 5+ years of related experience required, including:At least two (2) years of full-time work experience in a community program that serves clients who have a mental illness. Such experience must be in the direct provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
• At least one (1) year in a management or administration.

The pay range for this position is $96,000-$146,000 annually.