Clinic Manager - Optometry

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties.

Be on the frontlines of excellent community healthcare. As vulnerable populations lose access to care, it becomes more important than ever that those who can lend their skills and passion to serving their communities step forward, live their values, and advance our mission. Maybe community healthcare made it possible for you to have medical care growing up, and maybe you feel ready to come home to serve. If you have this calling, La Clínica is the place for you. Join the La Clínica family and work shoulder to shoulder with some of the most dedicated healthcare professionals you'll meet. Yes, you will work hard, but the sense of teamwork, commitment to our community, and our dedication to giving our diverse patients the high-quality healthcare they deserve, will inspire you. You will be rewarded by your work with patients whose families choose La Clínica generation after generation. You will see the impact of your hard work in the faces of our patients and the clinical staff who depend on your leadership to do amazing things. You will build your skills through La Clínica's training and unique professional development opportunities that ensure our managers have the support they need to do their essential work. We offer robust perks including educational leave plus stipend. Our clinics are located in the thriving Bay Area known for its cultural diversity, beautiful weather, highly sought after schools and year-round recreational activities. Come to La Clínica and take your place among our mission-driven leaders who are transforming community health.

Major Areas of Responsibility include but are not limited to:

Operational Oversight

• In collaboration with the Family Optical Associate Medical Director (AMD), develop job descriptions, post vacancies, interview, hire and train employees; plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve any work-related issues that arise within the clinic.
• In conjunction with AMD, develop, document, and coordinate appropriate administrative policies and procedures, as well as protocols for clinical services.
• Participate in the development and modifications of provider patient care schedules and Optical Department service programs and locations.
• Practice open communication with staff and providers regarding issues related to operations.
• Participate in organizational committees and work groups to appropriately represent the department.
• Work collaboratively with site leadership on provider schedules and other site resources, including equipment, to effectively deliver services.
• Conduct and administer fiscal operations, including planning budgets, authorizing expenditures, and accurately completing financial reporting.
• Present department's current financial and operational situation to upper-level management on a monthly and an as-needed basis.
• In collaboration with front-line staff, prepare daily deposit for secure pick-up and processing.
• Approve and submit invoices for payment.
• Monitor grants and contracts, ensuring adherence to all grant and contract requirements, including all reporting requirements.
• Other duties as assigned by supervisor.
  
  

Staff Supervision

• Assure new personnel in all positions receive a thorough agency-wide orientation to La Clínica as well as assure site- and job-specific orientations.
• Provide administrative supervision to frontline staff, including the clinical assistants and administrative staff.
• Execute human resources supervisory responsibilities in accordance with La Clínica's policies, procedures and applicable laws, consulting with the Human Resources Department and the Compliance Department as appropriate.
• Prepare for and facilitate staff meetings, incorporating information from AMD and other members of leadership team in agendas.
  
  

Patient Experience

• Provide ongoing evaluation of services as well as service improvement processes to ensure patient care, staff relations, and operational efficiency are well integrated and are continually improving and responding to changes in patient and community needs.
• Document, investigate and resolve patient complaints, referring unusual problems to AMD and supervisor.
• Develop optical services and educational programs in support of the department's overall role in La Clínica's mission; respond to changing needs of the community.
• Assure principles of customer service are demonstrated in all aspects of department operations.
• Verify current employee discounts for optical supplies; apply discounts and submit to La Clínica Fiscal department for processing.
  
  

Minimum Job Requirements

• Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
• Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, financial spreadsheet interpretation and management, and managing files and other records.
• Personnel and Human Resources: Working knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
• Health Technology: Working knowledge and experience with EPIC or NextGen Practice Management System or other EPM/HER system, and Microsoft Office software.
• Interest in optical clinic processes; experience in an optical setting preferred but not required.
  
  

Abilities

• Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff and managers at other La Clínica sites.
• Ability to create and manage a budget, documenting and presenting department performance revenues and expenses.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to assess subordinate staff's administrative competence, and clinical competence in the case of licensed provider clinic managers.
• Ability to tell when something is going wrong or is likely to go wrong. Ability to recognize that there is a problem or there is going to be a problem and knowing when to reach out for assistance in solving the problem.
• English/Spanish proficiency preferred but not required; English/Cantonese proficiency also helpful, but not required.
  
  

Experience And Other Certifications

• Licensed Clinic Manager: Corresponding academic degree for licensure from an accredited program with experience working in a health care outpatient setting, plus possession of a valid license issued by the State of California Board and 2 years in supervisory role.
• Non-Licensed Clinic Manager: Two years' experience in a supervisory or management position preferred and/or Bachelor's degree.
• Cultural competence working in diverse/low-income communities.