The Clinic Administrator (CA) II is responsible for providing support throughout the clinic. Key duties include the creation of clinic schedules, leading staff meetings, managing annual budgets, hiring and training direct reports, and providing support to business management. The CA II is also responsible for working in partnership with outside agencies and organizations based on Neighborcare Health’s formal contracts and agreements. They represent NCH in a positive and collaborative way and may be required to attend meetings and functions at the outside agencies request both during and outside business hours. A proactive and collaborative approach to partnership may be needed to continually support and develop the working relationship.
Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.
Primary Responsibilities
In this position you will:
Administrative Work
Review, maintain and coordinate clinic schedules to account for vacations, illness, meetings while maintaining adequate clinic coverage
Identify and resolve issues and concerns, escalating as needed to appropriate resources
Develop and implement organization and strategic goals and key performance indicators
Cascade organizational information to staff
Oversee set-up, maintenance and management of administrative support systems, ensuring information is complete, accurate and clinic goals and deadlines are met
Operations Management
Plan and Lead/Co-lead staff meetings, trainings, and team building activities
Coordinate community outreach and local or co-located partnerships
Participate in NeighborCare leadership meetings and leadership development activities
Manage and respond to fluctuations in patient access, demand, and satisfaction
Integration of service lines within the sites to meet patient need and maximize efficiency
Financial Management
Plan monitor, and manage annual budgets
Monitor and communicate productivity to providers in partnership with clinical site director
People Management
Hire, train and orient direct and non-direct reports on clinical operations and functions
Ongoing coaching and support
Provide support to team to address individual performance issues, develop improvement plans and coordinate with HR Team as needed
Required Qualifications
Bachelor’s degree OR HS Diploma/GED with 5-years relevant work experience in a professional setting
Two (2) years of direct supervision of people or teams experience
Preferred Qualifications
Bachelor’s or Master’s degree in business, or healthcare administration, health care or health sciences
Two (2) years of both health care administration/practice management and leadership team supervision and development
Non-profit organization administration
Key Skills, Knowledge & Abilities
Required for this job:
Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients
Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations
Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
Ability to provide constructive and effective feedback on performance to staff
Ability to develop solutions and manage expectations
Ability to facilitate and present at meetings; Attention to detail
Conflict management;
Ability to organize and manage time and tasks independently
Ability to communicate in person, email, and on the phone
Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to prioritize work assignments and adjust tasks as needed
Proficient with computers. Proficient in the use of word processing, spreadsheets, presentations and email
Preferred For This Job
Familiarity with medical and/or dental terminology
Experience with Electronic Medical Records
Experience with insurance providers and billing
Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.
About Our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/
Serving patients
Serving each other
A warm welcome
Caring
Respect
Working together
Trusting Relationship
About Us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.
Compensation
The wage range for this position is a minimum $79,869.80 to $110,344.00 maximum.
Compensation will be determined based on years of relevant experience.
Union: No
Full job description will be provided during the interview process.
Seniority level
Associate
Employment type
Full-time
Job function
Health Care Provider
Industries
Non-profit Organizations, Mental Health Care, and Hospitals and Health Care
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