Client Technology Services Intern

Job Description

The City of Renton’s Client Technology Services team has an exciting internship opportunity for current students whose interest and intention is to work in the Information Technology field. We are looking for someone who can provide excellent front line customer service and telephone support to end users; identify and resolve critical problems under the guidance of Information Technology (IT) staff; and determine the most appropriate methods to complete service requests for end users. This is a temporary position, limited to a one-year duration, and is anticipated to be full time during the summer months and part time during the school year.

ESSENTIAL FUNCTIONS:

• Answer and record the IT Service Desk requests (i.e. phones calls, emails, walk-ins).
• Respond to client requests for service on problematic systems and/or equipment
• Troubleshoot problems in conjunction with other staff to develop solutions; make minor repairs to equipment and arrange for other servicing needs.
• Follow, develop, and document procedures for systems installations and support.
• Install hardware, operating systems, and application software.
• Unpack, inventory, and configure workstations, printers, scanners, and other technology edge devices.
• Order computing system consumables as directed.
• Serve as the liaison between users and hardware vendors on warranty issues.
• Assist other IT staff members on special projects as assigned.
• Stay current on the diversity of hardware and software for workstations, printers, scanners, laptops, and pen-based computing technology.
• Operate, adjust, modify, and install a wide variety of computers, peripherals, software and communications equipment to facilitate repair, upgrade and installation of equipment.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
• Remain current with relevant technological advancements as it relates to field.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS:

• Must be currently enrolled in an accredited institution pursuing a Bachelor’s or Master’s degree in Information Technology related program of study.
• Valid driver’s license.
• Successful passing of a required driving record check.
• Successful passing of a required background check and national fingerprint-based background check.

COMPETENCY REQUIREMENTS:

• Attention to detail.
• Communicate effectively.
• Customer service focus.
• Positive interactions with all individuals.
• Build collaborative relationships.
• Anticipate problems and develop contingency plans.
• Show initiative while performing job tasks.
• Remain flexible to changing priorities.
• Determine priorities and take prompt action.
• Commitment to racial, social and economic equity issues and working effectively with people from diverse backgrounds and cultures.
• Meet deadlines and respond timely to achieve common goals.
• Be receptive to the attitudes, feelings or circumstances of others and aware of influence of one’s own behavior on them.
• Work effectively with others to achieve common goals.
• Make difficult decisions in a timely manner.
• Conflict-resolution skills.

PHYSICAL DEMANDS

• Drive to offsite locations to perform essential functions.
• Move throughout City facilities and buildings.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Lift or move items weighing up to 40 pounds regularly.

WORK ENVIRONMENT

• Work is performed in an office environment, and occasionally outdoors in all weather conditions.
• Noise level out in the field is moderately loud and noise level in the office is moderately quiet.
• May be required to work flexible evening and/or weekend hours as needed.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

Selection Procedure

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates’ names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Accommodation

Individuals needing accommodation in the application, testing, or interview process may contact msato@rentonwa.gov at least 2 days prior to the need.

Communication from the City of Renton:

We primarily communicate via e-mail during the application process. E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. We also communicate via text and encourage you to sign up for text alerts when completing your job application.

Recruitment Process:

The screening process will include a review of minimum qualifications and applicants selected for an interview will be invited via email to self-schedule a time through the Government Jobs account. At minimum, this position will be subject to a standard criminal background check and professional reference check. This position requires driving and is also subject to a driving record check from the WA State Dept. of Licensing (or other state equivalent). Driving records will be evaluated based on a points system depending on the infraction and severity. This position requires accessing areas that contain Criminal Justice Information Systems (CJIS). For that reason, this position is also subject to a national fingerprint-based records check.