Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
Who we are:
Launched in February 2020, Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Today, we work behind the scenes to help close to 35 million people at 2,500+ school districts get into the apps they use and use those apps to their fullest potential.
We're a 15 person startup located in Austin, Texas. Given our size and stage, the ideal candidate will have the opportunity to contribute to the growth and direction of the organization as a whole.
What you'll do as a Client Support Specialist (Tier 1)
Be the first line of defense and the first point of contact for all of our SMB clients
Take charge of the support pipeline, coordinating internal conversations between Client Success, Engineering our clients and their customers.
Participate in strategy and planning conversations with the Growth team
Develop a deep understanding of our industry, our client personas, Edlink’s use-cases and our technology
Promote continuous improvement both internally and with clients in the areas of process improvement, response time, customer satisfaction and resolution time
Contribute to the vision and mission of Edlink by helping where you can – we are a fast-growing technology company and job requirements are subject to frequent changes
Help our customers get the most they possibly can from working with us.
Who you are:
Proactive
Forward and long-term thinking
An excellent communicator, including a great first impression, great presentation skills, a writer, and a curious by nature
Maybe you've previously worked in sales, account management or customer service but it's possible you've never worked in any of these, and you just have some other previous or personal experience developing skills you think you'd need to do well in this role
Great listener
Interested in learning
Nice to have: You've got experience working in a startup, or a startup-like environment
Nice to have: You've got first hand experience with a highly technical product or have a technical background of some sort.
What we offer:
Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
In office camaraderie
Build something with measurable impact that you can talk about and be proud of
Salary commensurate with experience ($45K - 75K + bonus based on performance)
OTE $45K - 80K
Stock options from day one
Downtown parking
Unlimited PTO
Paid parental leave
Health / Dental / Vision
Weekly team lunches
No bureaucracy
Uncapped bonus
Flexible working hours
Regular social events
Relocation assistance
Employment type
Full-time
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