We are a leading provider of website, communications, enrollment, and marketing platforms tailored for educational institutions worldwide. Our solutions empower over 7,000 schools across 119 countries to enhance community engagement, student recruitment, and fundraising efforts, all while prioritizing data privacy and accessibility.
Vision
Our goal is to revolutionize how school communities interact with their educational institutions.
Summary Of The Role
As a Client Support Specialist, you will play a crucial role in addressing client needs through ticketing, phone, and chat channels. You will educate, empower, troubleshoot issues, and implement solutions for our clients, serving as their primary point of contact. You'll collaborate closely with our internal teams to ensure timely resolution of issues.
Responsibilities
Provide exceptional support to clients via ticketing, phone, chat, and social media channels.
Stay updated on product features, improvements, and industry trends to better assist clients.
Offer support, training, and implementation guidance for our Content Management System and suite of products.
Investigate and document software issues and enhancement requests thoroughly.
Participate actively in daily team meetings to discuss challenging cases and software updates.
Enhance our brand reputation through deep product knowledge and outstanding customer service.
Qualifications And Skills
Preferably an Associate's or Bachelor's degree, or equivalent practical experience.
Familiarity with content management systems (e.g., Wordpress, Squarespace, Wix, Joomla) is advantageous.
Ability to multitask and maintain composure in high-pressure situations.
Prior experience in customer service or technical support is beneficial but not mandatory.
Proficiency in support desk software, preferably Zendesk.
Willingness to accommodate evening and weekend shifts as needed.
Residency Requirement
This position is open to individuals residing in the United States on a permanent basis. Candidates must maintain ongoing residency within the US to be eligible for employment.
Equal Opportunity Employer
We are committed to fostering an inclusive workplace and are proud to be an equal opportunity employer. We encourage applications from individuals of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, gender identity, or veteran status.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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