Client Support and Fulfillment Coordinator

Stored Value Solutions (SVS), a subsidiary of Corpay Technologies, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.

SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.

We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.

The Solutions B2B Client Support and Fulfillment Coordinator ensures quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled in an efficient and timely manner to support the strategic growth of their programs. In addition, partnering with the sales, marketing, and brand partnership teams you will handle day-to-day client and customer requests maintaining direct communication to ensure the smooth flow of program operations and effective issue resolution. Collaborating closely with the Director and Manager of B2B the Support and Fulfillment Coordinator will assist in special projects and initiatives to continue accelerating our growth.

What you’ll get to do:

Work directly with internal and external partners to provide day-to-day account support, problem resolution, research and analysis.

Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.

Be highly responsive to inbound emails, and chat. Utilize available tools to track appointments and manage priorities. Processes customer requests with minimal assistance and maximum efficiency.

Discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released. Identifies process issues and suggests/implements solutions.

Master complex back-office processing and effectively and pro-actively seek customer impacting information and data, interpret, act upon and update data effectively

Act as a liaison in a cross-functional team. You will be actively collaborating with the Finance and Tech Team on various projects and initiatives

Work with some of the largest brands in each industry. You will also have a role in improving the brand experience by stream-lining the customer journey.

Act as internal resource for associate questions and email escalations

Review and fulfill large volume purchase orders, including: activating, recording, reporting and submitting tracking information

Complete special projects or assists other departments as assigned by Director

Grow with an exciting and emerging business group with lots of opportunities

We are searching for someone who has:

Associate or bachelor’s degree preferred or 2-4 years of customer service experience in a related field.

Proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word.

Experience using CRM applications such as Jira, Salesforce, Service Cloud, Zendesk

Demonstrated strong communication and interpersonal skills and analytical skills; attention to detail and follow-up skills. Demonstrates exceptional multi-tasking skills.

An entrepreneurial mind-set. Can streamline processes and work cross-functionally to solve problems quickly in a fast-growing department.

Superior customer service skills are required, with the ability to react quickly and decisively to resolve client/customer issues in a professional manner.

Applicants must be willing to work Eastern Standard Time and be located in the United States.