Client Success Coach

Triverus believes that leveraging the knowledge and expertise of the entire organization is key to providing exceptional delivery and supporting long-term client success. Triverus’ Client Success Framework defines the processes, roles and responsibilities designed to enable this team-focused approach to client success. Triverus is looking for a Client Success Coach to play a key role leveraging our Client Success Framework to directly support and enable the success of our engagement teams and clients. As a Client Success Team member, this individual will leverage Triverus’ resources to provide leadership, mentorship, and expertise to our engagement teams to ensure our engagements are executed according to the vision of Triverus, our three truths and our values.

Experience: You have…

• Led and/or managed consulting engagements and have a deep understanding of how engagements are managed and delivered to successful completion
• Worked in a consulting environment as a consultant and understand the demands, desires, challenges and satisfaction of being a consultant
• An understanding of the benefits, challenges and support required working in a matrixed environment
• Experience working in an Agile environment
• A level of comfort working with and managing ambiguity
• A passion for coaching and mentoring others
• A level of comfort and empathy while having difficult conversations
• A collaborative approach rooted in respect, empathy, vulnerability and curiosity

Responsibilities:

• Partnering with the Client Success Manager and a matrixed team of Business Development Managers and Engagement Leads to support our colleagues and clients on engagements through facilitation of Triverus’ resources
• Integrating within the engagement and client ecosystem, building deep relationships with both clients and colleagues
• Leveraging your own and other colleagues’ expertise of engagement execution to provide guidance to delivery teams on opportunities and challenges
• Providing direct support and coaching to colleagues to encourage their professional growth o Facilitating connections across our organization to support the successful engagement delivery
• Collaborating with cross-functional teams to identify, mitigate, manage and resolve performance and delivery issues
• Partnering with the Client Success Manager to evolve and scale Triverus’ approach to client success
• Applying a model of continuous learning to Triverus’ client success operations