Client Succes Manager (Channel Activation)

About Atropos Health

Atropos Health is the developer of GENEVA™ OS , the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence.

About The Role

The Client Success Manager is a client-facing leadership role working directly with Atropos Health’s channel partners. This role is responsible for managing the technical implementation of channel partners from post-sales through ongoing account management, including driving client satisfaction, commercial success, and product development.

As the owner of your book of business, the Client Success Manager will collaborate with Corporate Development, Product, and Engineering teams to provide a world-class customer experience throughout all phases of an implementation and ongoing client relationship. We are looking for a versatile client success professional who is well-versed in all phases of project management, technical implementation, delivery, and client-facing experiences, preferably within healthcare corporate development and channel partnerships.

Responsibilities

• Manage a portfolio of partner-enabled clients to ensure smooth implementation and maximize client satisfaction in partnership with Corporate Development.
• Partner closely with Atropos Health’s Product team to provide client feedback and suggestions for new features and enhancements.
• Enable client success outcomes including revenue expansion, opportunity identification, higher client product adoption, client satisfaction, and overall client health.
• In charge of a variety of tasks: project management, rectifying reliability issues, monitoring progress, tracking KPIs, and value management.
• Lead activities to optimize the client journey including training, professional services, technical support, renewals, expansion, and advocacy.
• Grow and maintain a deep understanding of the RWE/RWD industry and how Atropos can play a disruptive role in this space.
• Coordinate all client-facing efforts, fostering collaboration between Engineering, Product, and Sales teams to provide a cross-functional client experience.
• Partner with Marketing to identify clients for different engagements including conferences, case studies, and reference ability.
  
  

Minimum Qualifications

• Bachelor's Degree from an accredited university or college in a clinical or business discipline.
• At least 3 years of experience in software or high-tech marketing, commercial operations, client success, sales, or professional services with health systems or channel partnerships.
• Experience managing deep customer relationships within channel/corporate partnerships within healthcare or provider/health systems (e.g. strategic account management or customer service).
• Strong technical skills and hands-on implementation experience are required. SQL experience preferred.
• Excellent written and verbal communication skills required.
• Prior experience with real-world healthcare data and real-world evidence is preferred.
  
  

Reporting

The Client Success Manager reports directly to the VP of Client Success, Sarah Bauer.

Location

We are a remote first company! You must be currently authorized to work in the United States on a full-time basis. We cannot support visa sponsorship at this time.

Our Core Values

• Bias to Action. We are driven by urgency and persistence, ensuring our actions contribute to the relentless pursuit of our mission.
• Intellectual Honesty. We are committed to the integrity of our work, seeking truth, and building transparent methodologies that go beyond industry norms.
• Compelled by Curiosity. We seek to solve the unknown, push boundaries, and do not accept the status quo.
• Impactful Innovation. We pioneer solutions that pursue equity and representation that have a transformative impact for our customers, users, and patients.
• Mindful Mentorship. We approach all interactions with an empathetic understanding, actively investing in the growth of each other and our customers.
  
  

Perks

• Health & Wellness. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance.
• Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
• Financial Wellness. Save for retirement through our 401k plan with Human Interest.
• Flexible Work Environment. We're a remote first company with a flexible vacation policy.
• Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.
  
  

At Atropos, we are committed to fostering a diverse, inclusive, and equitable workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We are an equal-opportunity employer that does not discriminate on the basis of race, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetics, disability, pregnancy, veteran status, or any other legally protected status.

Compensation Range: $75K - $105K