Welcome to Socha Capital, a premier high-growth RIA and financial consultancy. We are revolutionizing the wealth management industry with our distinctive approach and unwavering commitment to delivering unparalleled financial solutions. Our Founder has developed an in-depth client delivery methodology that few others in the industry can match. As trusted consultants, we provide meticulous, ongoing planning tailored to our clients’ specific needs, with a focus on tax, cash flow, entity structure, and legal issues. Our firm is committed to serving ultra-high-net-worth individuals who earn an annual income exceeding $1,000,000. With extensive expertise in comprehensive financial planning and wealth management, we empower our clients to maximize their financial potential and ensure their long-term financial goals. With a strong reputation for excellence and a track record of driving remarkable client outcomes, we embrace a fully remote work environment that fosters collaboration and flexibility.
Role Description
This is a full-time remote role for a Client Services Coordinator. The Client Services Coordinator will be responsible for providing excellent customer service to high-net-worth individuals and assisting with administrative tasks. You will play a pivotal role in shaping our firm's operational strategies and processes. You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service. This will include client-specific, account-specific, and general business functions. You will strategize with leadership and bring ideas for improvement, along with the tenacity and project management capabilities to implement. We are seeking a candidate who embodies humility, a growth mindset, reliability, exceptional communication skills, and an unwavering work ethic. Join our elite team and embrace the challenge of establishing operational excellence to support our advisors, clients, and continued growth. This position offers immense potential for personal and professional growth, with a clear path to senior leadership.
General Responsibilities:
o Prepare investment and insurance account paperwork and manage the transfer of assets
o Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
o Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
o Manage the life insurance process; application, design, scheduling exams, providing additional documentation, getting the policy finalized and delivered
o Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
o Update and maintain client status and information within CRM and all internal systems and reports
o Monitor and streamline workflows for client service and business operations tasks
o Proactively communicate with Advisors, providing updates and addressing concerns
o Conduct research, prioritize issues, and follow up on incoming inquiries
o Assist with compliance maintenance duties to ensure regulatory adherence
o Collaborate with the Founder and the team in various areas, including marketing, human resources, events, etc.
Qualifications
Bachelor's degree in Business Administration or related field is preferred
Bachelor’s degree highly preferred, or equivalent work experience
Minimum of 5 years of progressive client service and operations experience in investment management or financial planning
Demonstrated excellence in optimizing operational processes and delivering exceptional client service
Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
Solid understanding of investment and financial planning management concepts
Familiarity with eMoney, Junxure, Advyzon, Holistaplan or similar softwares preferred
Advanced level proficiency in Microsoft Office
Experience working with Schwab as custodian preferred
Has or willing to obtain Series 65 license (required for compliance duties)
Self-motivated and capable of working independently while thriving in a collaborative team environment
Strong desire to contribute to key business decisions and provide valuable insights
Reliable, responsible, and detail-oriented with exceptional organizational skills
Outstanding communication skills, both verbal and written
Strong administrative assistance skills
We are an equal opportunity employer. Selected candidate may be required to pass a drug test and background check.
Employment type
Full-time
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