Client Services Coordinator

Company Information

FoodChain ID, Inc. in Fairfield, IA, is expanding its Certification team. Founded in 1996 with headquarters in Fairfield, Iowa, and offices in US, UK, Germany, Belgium, Italy, and Brazil, FoodChain IDs mission is to support sustainable and socially responsible food production, and provides a variety of testing, certification, and technical services to retailers, manufacturers, producers, and distributors in the food industry.

Role and Responsibilities

The Client Services Coordinators main responsibility is coordinating certification activities required for our customers to obtain certification against standards offered by FoodChain ID.

• Processing certification applications and proposals
• Completing certification forms and records
• Scheduling certification and auditing activities
• Working within designated timelines and certification procedures
• Upload and keep record of auditor reports
• Ensure reports and complete and timely
• Identify inconsistencies in reports
• Issue certificates upon completion of food safety and other industry related audits
• Maintain confidential client information, proprietary information, and departmental policies
• Understand and apply appropriate procedures
• Establish and maintain credibility regarding certification matters
• Adapt to changing business policies and conditions
• Recognize existing and potential problems
• Troubleshoot for the cause
• Help identify preventative measures for future issues

Competencies and Skills

Client Service

• Provide professional, courteous service to clients, external auditors, team members, and associates
• Respond to internal and external customers in a timely manner

Teamwork

• Proactively participates as a certification team member
• Developing relationships and work as a team to meet business goals
• Collaborate with other coordinators to achieve individual and team-oriented goals

Computer knowledge

• Experience using various computer software systems
• Ability to quickly learn various software applications and programs

Written and verbal communication

• Accurate data entry
• Find spelling and grammar errors
• Identify omitted and inaccurate information
• Business phone etiquette
• Professional email tone and formatting

Business Skills

• Attention to detail
• Time management
• Basic mathematical skills to identify inaccuracies
• Ability to meet set and deadlines
• Organize and manage multiple priorities
• Comply with business and industry requirements, regulations, and policies
• Practice continuous improvement of policies and procedures

Preferred Qualifications

The ideal candidate has the following background:

• High School Diploma
• 2 -4 years of customer service experience
• Experience in the certification or food testing client services industry
• 1+ years of data entry
• Equivalent combination of education and experience