Client Services Coordinator

Our client is a technology company that is expanding rapidly and needs a strong, career focused Client Services Specialist.

Job Description – The Client Services Specialist will primarily focus on managing client service requests and ensuring that the request was completed accurately and timely. With excellent customer service skills, the Client Services Specialist will work with department managers to troubleshoot and identify issues and formulate the appropriate response/fixes. With taking the initiative, the Client Services Specialist will work with various departments to develop and update best practices and procedures. Additional responsibilities for the Client Services Specialist include the following:

Responsibilities Include:

• Responsible for screening riser requests, creating service tickets, scheduling jobs.
• Communicate with building staff to obtain lists of tenants who are moving in and moving out.
• Direct interaction with employees from all of our company departments, as well as our customers, thereby gaining a deep understanding of how the company’s departments function and interface with our customer base.
• Working with technical departments to resolve service requests and assign appropriate team members.
• Entering and maintaining client information and appropriate documentation.
• Developing and editing best practice and procedures and ensuring process flow documentation is updated and accurate.
• Providing administrative support to infrastructure departments.

Position Requirements

• 2 years of previous experience as an Administrative Assistant or Customer Service Coordinator in a fast-paced environment!
• Highly proficient in Microsoft Word, Excel, and Outlook.
• Professional, reliable, flexible and have a positive, can-do attitude.
• Excellent attention to detail with strong customer service skills and ability to prioritize.
• Ability to communicate well in both written and verbal communication forms.
• Team player with excellent collaboration skills to achieve the team’s goals.

Education

• Bachelor’s degree preferred or similar work experience.

Benefits

• PTO, PST, Medical, Dental, and Vision

Compensation

• $70 - $75/hrly