Client Services Associate

Position Function:

The Client Services Associate will be Responsible for providing logistical, analytical, and clerical sales support to the Wealth Advisors.

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana; Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

Primary Accountabilities:

Wealth Advisor Support:

Responsible for opening new accounts, performing account transfers, assisting Wealth Advisors with office files, following up on account numbers, incoming transfers, missing items, verifying monetary transactions, placing orders, and other items that increase production.

Customer Support: Responsible for assisting customers with servicing issues, such as account maintenance, check orders, record changes, researching customer inquiries, RMD’s etc

Team Focused Leadership:

Participate in Bank sponsored Internal/external events

Participate in Bank sponsored focus groups, initiatives, campaigns

Financial Results

Budget Goals: Help maintain expenses within approved budgets and support WA’s towards fee income goals

Efficiency: Complete required and requested reports on time and accurately

Relationship Banking/Relationship

Provide analytical, logistical, and clerical support for sales and special projects, including sales campaigns, investment seminars, trade shows and other activities to promote sales opportunities, with efficiency and cost-effectiveness for Investment Services and business partners

Maintain internal service standards

Risk Management/Compliance

Responsible for following internal procedures to achieve satisfactory internal, LPL, FDIC audits

Comply in a timely manner with all compliance requests

Adhere to Bank policies and procedures

Personal/Professional Development

Attend required and elective training and workshops

Participate in professional group/organization

Minimum Qualifications:

Education:

• H.S. Diploma or higher education and/or equivalent work experience required.
  
  

Experience:

• 3+ years experience in retail financial sales and servicing required
  
  

Licenses and Certifications:

• Series 7 and Series 66 license Preferred
• Life and Health Insurance license Preferred
  
  

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
  
  

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.