Client Service Representative (Remote)

About The Bridges

In a world filled with noise, we help companies resonate with meaning, today and beyond.

We are designers, software engineers, product managers and analysts based in Germany and North America. We design products, services, customer experience and brands. We translate strategic objectives into impactful expressions that drive real results, empowering companies to reach their fullest potential.

Your Role

You will be the primary point of contact for our clients, ensuring their satisfaction and success with our products or services. This position offers an exciting opportunity for individuals with strong communication and problem-solving skills to make a positive impact and contribute to our clients' success.

• Build and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
• Proactively reach out to clients to understand their needs, address any issues or concerns, and ensure their ongoing satisfaction with our products or services.
• Provide timely and accurate responses to client inquiries, requests, and support tickets via phone, email, or chat, and escalate as needed to ensure resolution.
• Collaborate with cross-functional teams, including sales, product, and technical support, to address client needs and deliver solutions that meet their requirements.
• Conduct regular check-ins and follow-ups with clients to gather feedback, assess satisfaction levels, and identify opportunities for upselling or cross-selling additional products or services.
• Assist in onboarding new clients, including guiding them through the setup process, providing training and support, and ensuring a smooth transition to our platform or services.
• Maintain accurate records of client interactions and activities in the CRM system, and provide reports and insights to management on client engagement, satisfaction, and retention.
  
  
  

Your Profile

• Bachelor's degree in Business Administration, Marketing, Communication, or related field.
• Proven experience in client success, account management, customer service, or related roles.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations with professionalism and diplomacy.
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
• Proficiency in CRM software, such as Salesforce, HubSpot, or Zendesk, and Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented mindset, with a focus on accuracy and thoroughness in client interactions and record-keeping.
• Prior experience in SaaS or technology companies is a plus.
  
  
  

What you get

Everyday is Different: Engage in challenging initiatives with leading companies spanning diverse sectors such as FinTech, EdTech, Aviation, and more.

Focus on Career Development: Our yearly 360-degree feedback system, paired with diverse learning avenues, fosters your personal growth.

Remote First Company: We prioritize impact over being tied to the office. You’ll gather with your team once a week in person, and the rest of the time, you choose where you work best.

Latest Stack & Equipment: We back your excellent work with state-of-the-art equipment and the latest tech-stack.

Flexibility: Tailor your workday to fit your needs within the parameters of our flexible work agreement.

Mental Health First: Our external consultants equip us with strategies to maintain resilience and offer personalized coaching for work-related challenges.

Annual Company Retreat: Connect with colleagues from all locations during our annual retreat, where you can unwind and recharge away from the office environment.

Extra Time Off: On top of your allotted vacation days, you have the opportunity to take up to 20 additional days off as compensation for overtime during busy periods.

The Basics are Covered: Additionally, all fundamental needs are met, including competitive pay, insurance, 401(k) benefits, and access to gym/yoga memberships.

Apply now

Embarking on a new career journey can be daunting. That’s why we go above and beyond to ensure you feel embraced right from the start. Feedback is ingrained in our culture, ensuring you’re always informed about your application progress and the next steps. Excited? So are we! We’re eagerly looking forward to meeting you and welcoming you aboard the Bridges team.