Client Service Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. You will report to the General Manager and will be located at 1730 Pennsylvania Avenue. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality/Leadership:

• Provide a warm and welcoming experience for customers and visitors
• Promote and contribute to Tishman Speyer’s ZO. amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long lasting relationships with customers

Operations:

• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Prepare monthly accruals and reclasses with Property Manager oversight
• Prepare monthly automated rent documents, and arrears updates
• Create and maintain customer billables spreadsheet based on lease language
• Conduct daily staff meetings
• Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
• Set up all auto-debits for utilities and updates to contract matrix monthly
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
• Communicate building updates to customers
• Respond to customer account statement inquiries as necessary
• Assist the Property Management team with projects and communications

About You:

Qualifications:

• 1-2 years administrative experience required; commercial real estate or hospitality industry preferred
• Bachelor’s degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

• Thrive in an innovative and fast-paced environment
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Strong mentorship and leadership qualities

*Onsite presence is required for this position.

The base compensation range for this role is $62,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s Washington D.C. team, as we’ve considered factors specific to this geography.